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Customer Retention

Service Center Account for Motorists

Turn your Phone to Landscape Online Portal to make it easy for your customers to reach you, access service history, and know what's coming next. Impress your customers with a personal, online wealth of resources! Your shop can now offer customers 24/7 online access to...

Text Message Opt in Made Easy

Updates to text message opt in make the opt in process easier for staff and customers
We are excited to announce your staff will never have to ask customers for their carrier to sign up customers for text messages. In addition, we have added several other updates to text messaging, making it easier for your staff to communicate with your customers through texting.

Service Reminder Calls

Turn your Phone to Landscape Help your Customers Take Care of their Vehicle Provide excellent customer service and increase your retention rate. One of the most effective methods to increase the effectiveness of your shop's service reminder and retention efforts is to...

Follow Up Calls

Turn your Phone to Landscape How do you keep customers coming back? Follow up to Thank Customers and Address Concerns When a customer leaves the visit and drives away, it is important to make sure that is not the last time they think about your shop. By routinely...

Service Reminders

Turn your Phone to Landscape Send the right message at the right time Our service reminder emails and text messages make it easy to reinforce to the customer the recommended work needed to get done to take care of their vehicle. Customers expect to be have...

Customer Pick Up Script

Turn your Phone to Landscape Thank You For Coming In! See You Next Time! Once again, the importance of executing a great customer experience will set you apart from all the other repairs shops your customer could have given their business too. This SHOULD NOT be a...

MyCarVitals Mobile App

Turn your Phone to Landscape We're Going Mobile- are you in? Mobile phones, mobile websites, mobile applications: the trend is clear. How many mobile devices do the members of your household use daily? Or more importantly, how many of your customers use their mobile...

What happens after the visit ends?

Turn your Phone to Landscape Keep the conversation going, even after the visit ends The visit is over, but the engagement is just begingning After the visit ends, your customers are invited to engage further with your shop through the Thank you Email and Activation...

How to use Retention Trends Graph

Turn your Phone to Landscape Measure your success!  The retention trends allows you to at a glance measure the performance of your CRM efforts, as well as create and stick to an action plan for improvement. [tabs slidertype="left tabs" auto="no"] [tabcontainer]...

Customer Sources

Turn your Phone to Landscape Record and Track Customer Sources Where do your customers come from? Knowing where your customers come from is vital information to running your business. Make sure your staff is recording this information in a way you can easily measure...