Customer Retention

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    Action Required: Communicating with TechOps on the TVP
    November 14, 2017
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    4 Questions for Great Support Tickets
    October 27, 2017
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    Retention Special Topics Webinar - Call Campaigns
    October 12, 2017
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    Lost Customer Email Campaign
    October 2, 2017
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    Easy and Effective Permission Based Text Messaging
    June 29, 2017
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    What Do I Do With My serviceteam@ Email?
    May 26, 2017
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    Marking Customers as "No Marketing" in your POS
    March 28, 2017
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    Service Center Account for Motorists
    March 21, 2017
  • OEM service recommendations
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    OEM Service Recommendations On Point
    March 11, 2017
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    State Inspection Reminders
    March 6, 2017
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    Text Message Opt in Made Easy
    March 6, 2017
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    Service Reminder Calls
    February 27, 2017
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    Follow Up Calls
    February 24, 2017
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    Build and Launch Email Campaigns
    February 23, 2017
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    Retention Campaign Manager
    February 22, 2017
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    Service Reminders
    February 9, 2017
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    Customer Pick Up Script
    February 2, 2017
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    Customer Drop Off Script
    February 1, 2017
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    MyCarVitals Mobile App
    January 31, 2017
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    What happens after the visit ends?
    January 28, 2017
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    Next Appointment Preparation at Pick Up
    January 27, 2017
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    How to use Retention Trends Graph
    January 26, 2017
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    Customer Sources
    January 11, 2017
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    Scheduling and Viewing Appointments
    December 30, 2016
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    Collecting, Responding to, and Promoting Reviews
    December 28, 2016
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    Edit Customer/Vehicle Settings and Info
    December 23, 2016
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    Loyalty Points Program in Action
    December 20, 2016
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    Recommendations & Declined Jobs in your POS
    December 16, 2016
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    Vehicle Pick Up Essentials
    November 9, 2016
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    8 Keys to Selling Auto Service
    November 8, 2016
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    Reliability and New Benefits with Shop Approval
    August 29, 2016
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    Quick Wins with SmartFlow
    June 24, 2016
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    Verify Electronic Communication to Your Customers
    March 21, 2016
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    Sales Tool for Service Advisors in SmartFlow - Part II
    November 9, 2015
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    Sales Tool for Service Advisors - Built Into SmartFlow
    November 8, 2015
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    Emission and Safety Inspections are Too Important 
    September 12, 2015
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    Retention Issue - Nothing at this Time
    March 19, 2015
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    Compare your Metrics with the Best in the Network
    January 29, 2015
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    TopFuel: Personalize the Thank-You Email
    January 26, 2015
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    SmartFlow: Advanced Retention Reports
    January 26, 2015
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    Recalls at Vehicle Pick Up
    January 21, 2015
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    Recalls during Follow Up Calls
    January 21, 2015
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    Customize Service Reminders
    January 20, 2015
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    Recommendations in Service Reminders
    January 20, 2015
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    Recalls in Service Reminders
    January 20, 2015
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    Recommended Jobs during Follow Up Calls
    January 20, 2015
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    Recommendation Field at Vehicle Pick-Up
    January 8, 2015
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    Declined Jobs when Scheduling Appointments
    January 6, 2015
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    Declined Jobs at Vehicle Drop-Off
    January 6, 2015
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    Declined Jobs during Follow Up Calls
    January 6, 2015
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    Declined Jobs at Vehicle Pick Up
    January 6, 2015
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    Declined Jobs are an effective CRM method
    January 6, 2015
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    OEM Recommendations in Service Reminders
    January 6, 2015
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    OEM Recommendations at Pick-Up
    January 5, 2015
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    Setting up Service Intervals in your POS system
    January 1, 2015
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    Joe's Auto - Vital Retention
    May 21, 2014
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    Joe's Auto - Vital Contact
    April 1, 2014
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    Joe's Auto - Vital Social
    March 22, 2014
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    The Mobile Touch
    January 8, 2013

Service Center Account for Motorists

Turn your Phone to Landscape Online Portal to make it easy for your customers to reach you, access service history, and know what's coming next. Impress your customers with a personal, online wealth of resources! Your shop can now offer customers 24/7 online access to...

Text Message Opt in Made Easy

Updates to text message opt in make the opt in process easier for staff and customers
We are excited to announce your staff will never have to ask customers for their carrier to sign up customers for text messages. In addition, we have added several other updates to text messaging, making it easier for your staff to communicate with your customers through texting.

Service Reminder Calls

Turn your Phone to Landscape Help your Customers Take Care of their Vehicle Provide excellent customer service and increase your retention rate. One of the most effective methods to increase the effectiveness of your shop's service reminder and retention efforts is to...

Follow Up Calls

Turn your Phone to Landscape How do you keep customers coming back? Follow up to Thank Customers and Address Concerns When a customer leaves the visit and drives away, it is important to make sure that is not the last time they think about your shop. By routinely...

Service Reminders

Turn your Phone to Landscape Send the right message at the right time Our service reminder emails and text messages make it easy to reinforce to the customer the recommended work needed to get done to take care of their vehicle. Customers expect to be have...

Customer Pick Up Script

Turn your Phone to Landscape Thank You For Coming In! See You Next Time! Once again, the importance of executing a great customer experience will set you apart from all the other repairs shops your customer could have given their business too. This SHOULD NOT be a...

MyCarVitals Mobile App

Turn your Phone to Landscape We're Going Mobile- are you in? Mobile phones, mobile websites, mobile applications: the trend is clear. How many mobile devices do the members of your household use daily? Or more importantly, how many of your customers use their mobile...

What happens after the visit ends?

Turn your Phone to Landscape Keep the conversation going, even after the visit ends The visit is over, but the engagement is just begingning After the visit ends, your customers are invited to engage further with your shop through the Thank you Email and Activation...

Next Appointment Preparation at Pick Up

Turn your Phone to Landscape Prepare for success in the Next Appointment Whether you pre schedule or not, use the Next Appointment to set up a successful next visit Using the Next Appointment button allows your service advisers to quickly make sure the customer will...

Customer Sources

Turn your Phone to Landscape Record and Track Customer Sources Where do your customers come from? Knowing where your customers come from is vital information to running your business. Make sure your staff is recording this information in a way you can easily measure...

Vehicle Pick Up Essentials

Enforcing a consistent process at vehicle pick up will not only leave your customers feeling great about their visit with you, but it is also critical to retaining your customers for life. Just follow this one KEY step.

Reliability and New Benefits with Shop Approval

We have been releasing software at a high pace with user interfaces for new features and benefits based on our research and your feedback. In this process we need to adjust the measures for reliability and usability. The immediate focus is on a stable TVP2.0 and the Google Drive based application for viewing inspection results on devices of any size and storing the results in a gmail or Google for work account of your choosing.

Recommendation Field at Vehicle Pick-Up

Certain Shop Management Systems (Mitchell 1, Mitchell Team, WinWorks, YES, NapaTracs, etc.) do not support marking jobs as declined. However, all SMS allow for you to input information into the "Recommendation Field". If you are using an SMS that does not support...