by Anastacia Brewer | Jan 31, 2017 | Best Practices, Customer Retention, Drop Off, Retention Best Practices, The Digital Shop, Training
Turn your Phone to Landscape Set expectations to make and keep happy customers. Welcome to the Digital Shop! Start each visit out right by setting your customer’s expectations of the service and communication your Digital Shop will provide. Taking a little extra time...
by Anastacia Brewer | Jan 31, 2017 | Best Practices, Customer Retention, Retention Best Practices, The Digital Shop
Turn your Phone to Landscape We’re Going Mobile- are you in? Mobile phones, mobile websites, mobile applications: the trend is clear. How many mobile devices do the members of your household use daily? Or more importantly, how many of your customers use their...
by Anastacia Brewer | Jan 26, 2017 | Customer Retention, Reports
Turn your Phone to Landscape Measure your success! The retention trends allows you to at a glance measure the performance of your CRM efforts, as well as create and stick to an action plan for improvement. Solution Where is it? # Appts Scheduled for all retention...
by Anastacia Brewer | Dec 30, 2016 | Best Practices, FAQ, SmartCheck, SmartFlow, SmartFlow Best Practices
Turn your Phone to Landscape Setting Vehicle Priority and Order for Technician Dispatching Vehicles to Technicians Made Easy Utilizing the Today’s Vehicle Page’s Drag and Drop Capability will allow your Service Advisor to Assign Vehicles to technicians in...
by Anastacia Brewer | Jun 30, 2016 | Search and Educate (web), Web Presence Announcements
Time and Money Well-Spent Do you have multiple versions of your logo in all sorts of file formats and variations? Not enough businesses take the time to create a company brand style guide. If you aren’t sure of what your brand looks like, then your customers are...