by Anastacia Brewer | May 26, 2017 | Best Practices, Customer Retention, Retention Best Practices, The Digital Shop
Turn your Phone to Landscape Managing your customer communications and shop calendar made easy The serviceteam@ account allows you to access your customer communications and shop calendar in one convenient location The Google email and calendar accounts provided to...
by Anastacia Brewer | Mar 28, 2017 | Best Practices, Customer Retention, Retention Best Practices
Turn your Phone to Landscape Ensure customers that do not want email marketing are left out of email campaigns. Below you will find step by step instructions on how you can mark a customer in your POS to ensure they will not receive email marketing sent by...
by Uwe "Oova" Kleinschmidt | Mar 11, 2017 | Best Practices, Customer Retention, Product News, Retention Best Practices, SmartCheck, SmartFlow, SmartFlow Best Practices, The Digital Shop
Turn your Phone to Landscape Motorists Will Be Educated Better OEM Service Recommendations Tailored to the Odo Through our partnership with Identifix we have enabled the display of the Service Recommendations directly related of the current odometer of the vehicle in...
by Uwe "Oova" Kleinschmidt | Feb 27, 2017 | Best Practices, Customer Retention, Follow Up, Retention Best Practices, The Digital Shop
Turn your Phone to Landscape Help your Customers Take Care of their Vehicle Provide excellent customer service and increase your retention rate. One of the most effective methods to increase the effectiveness of your shop’s service reminder and retention efforts...
by Uwe "Oova" Kleinschmidt | Feb 24, 2017 | Best Practices, Customer Retention, Follow Up, Retention Best Practices, The Digital Shop
Turn your Phone to Landscape How do you keep customers coming back? Follow up to Thank Customers and Address Concerns When a customer leaves the visit and drives away, it is important to make sure that is not the last time they think about your shop. By routinely...