by brian | Nov 14, 2017 | Support, Support Best Practices
As a busy shop owner, you don’t always have time to switch back and forth between the Today’s Vehicles Page (TVP) and your email while communicating with TechOps about an issue. That’s why we made things easy for you with the Action Required icon. After you send in a...
by brian | Oct 31, 2017 | Support, Support Best Practices
How to Establish a Remote Connection on an iPad iOS 11 adds the ability to establish remote screen sharing of a tablet – a useful feature for observing an error occurring on a tablet. The following guide will walk you through the steps to establish a screen...
by brian | Oct 27, 2017 | Support, Support Best Practices
Four Questions for Great Support Tickets Monday morning arrives and you log onto the Today’s Vehicle Page (TVP) to see the monday workload. You notice you are missing a vehicle on your TVP, and your tech comes up asking about this vehicle. Customers are starting to...
by Uwe "Oova" Kleinschmidt | Mar 21, 2016 | Educational Topics, Mobile, Support, Support Best Practices
Submit a Ticket and Get An Immediate Response Today’s Report a Problem button is the fastest way to ask questions or report an issue you encountered. We have added another feature set to create direct feedback from tech support so you can be asked for more...