fbpx

What You Need to Know About TVP.X

Hover over any icon on the Today’s Vehicles Page (TVP) to learn more about how to use it.

Enable Help Mode by clicking on the blue “?” icon on the top right of the TVP, work order popup, or image/notes editor. This will provide you with more in depth information on how to use any feature on the TVP.

What’s New with TVP.X?

The complete experience on the TVP and AutoVitals.X Technician App has been redesigned. With the redesign there are a number of new features and functionality:

    • Redesigned Chat: In addition to the vehicle alerts previously available on the legacy TVP, you can now chat one-on-one with anyone else in the shop, and chat with groups. Learn more about chat.
    • Guided Inspections (AutoVitals.X App): The inspection process has been redesigned on the tablet to guide your technicians to complete the inspection in a way that ensures your customers get the information needed to make informed decisions. To enable, turn on Guided Mode on the AutoVitals.X app settings.
    • Guided Inspections (TVP): The inspection review and send process has been redesigned to walk your service advisor through the review, edit and send process. If they need to take care of something else in the middle of this process, the guidance brings them back to where they left off.  To enable, turn on Guided Mode on the TVP settings.

 

    • Help Mode: The TVP has built-in training. Hover over any icon on the TVP to learn more about how to use it. Additionally, click the blue “?” on the top right of the TVP, work order popup, or image/notes editor. This will provide you with more in depth information on how to use any feature on the TVP.

 

  • A number of other features have been redesigned for added benefit to your team, including:
      • Carry Forward functionality is always available when your technicians used Guided Mode on the AutoVitals.X App on the tablet

     

    • Inspection Reports are redesigned for the motorist making to help you better educate your customers
    • In addition to tablets, the AutoVitals.X app is now supported on most iPhones and Android phones with certain limitations due to the small footprint compared to the tablet app. Limitations when using the app on a smartphone are:
      • No Job-Specific Timer
      • No Service History tab
      • No Recalls/ TSBs tab
      • No Job Overview tab
      • No Carry Forward
What is the welcome code and personal code and where can I find them?

All staff members listed in the PoS now have their own personal code to login into either the TVP or technician app.

In order to login into the TVP and AutoVitals.X app you will need your welcome code and personal code. These are sent to the implementer’s email address in the confirmation email post-switch.

The codes can also be accessed in My Shop Inspection TVPx/tablet login codes:

What devices are supported for AutoVitals.X?

The recommended devices are currently the iPad 7th Gen (10.2) & the Samsung Galaxy Tab A (2019, 10.1)

Tablets 

Apple

  • For new tablets we recommend iPad 7th Gen.  Any tablet sold directly by Apple and running iPad OS 13  and higher is supported. 

Android

  • For new tablets, we recommend Tab A (SM-510). Any tablet sold directly by Samsung running Android 9 and higher is supported.

Phones 

Apple

Android

  • Any phone, by an established brand, running Android OS 9 and higher

Learn more: Recommended Tablets

What features are deprecated and replaced in the upgrade to TVP.X?

Deprecated FeatureReplaced ByNew Process Image
Ability to reassign the inspection to the technician through a "reassign inspection" button from the work order popup
The Service Advisor can easily communicate through chat if the technician needs to make any further modifications to the inspection.
“Notify customer” and “text messages” tabs in “customer communication” popup
By clicking the communication status icon on the vehicle tile the shop can communicate with the customer and review past communication
Smart Chat alert on the Today's Vehicle Page (TVP) highlights the job that was chatted about when the item is clicked from the TVP chat. The service advisor can click the RO from the chat
Ability to perform an inspection from Today's Vehicle Page.
The inspection should be performed from the app (which is now also supported on the phone), and only edited from the Today's Vehicle Page for best usability and results.
Canned chat messages for the SA on the Today's Vehicle Page and technician on the app
Tech app: Vib Alert Support
Tech app: Reassign jobs button in the Job Overview tab
Job reassignment is completed in the Point of Sale or on the Today's Vehicle Page
Motorist Inspection Results: Ability to keep the topic order of the inspection sheet on the motorist inspection resultIn order for better readability, inspection topics can only be sorted by status. The order of the statuses is determined on the Edit Inspection Sheets page. Within the status topics with notes go first, then images, then check-marks.
Inspection Metrics ReportThe Business Control Panel has relevant metrics.

Note: The Technician Effectiveness Report is also available on TVP.X.

Latest posts by Gursharan Bains (see all)