by Uwe "Oova" Kleinschmidt | Aug 27, 2020 | The Digital Shop® Best Practices, Uncategorized
Production Managers (PM) manage typically estimate building and dispatch techs and receive all alerts and tasks configured in the settings (see above) There can only be ONE PM at a time. If this person is not online, the proxy PM takes over. The proxy can be...
by Uwe "Oova" Kleinschmidt | Aug 26, 2020 | The Digital Shop® Best Practices
How does an inspection audit help you? Inspection Audits are a perfect way to take your digital inspection results to the next level. Achieving a high inspection rate, and inspection sent rate are only a part of the equation to improving customer satisfaction,...
by Uwe "Oova" Kleinschmidt | Aug 15, 2020 | Release Notes, Release Notes in TVP.X/TVP Legacy and Autovitals.X, The Digital Shop® Best Practices
All Updates for TVP.X, AutoVitals.X and TVP-Legacy (TVP.X): For “All SAs on Alert” shops, which don’t use a Production Manager, and instead request from SAs to take tasks from the shop pool, an SA can assign other SAs tasks to themselves. The TVP.X...
by Uwe "Oova" Kleinschmidt | Aug 3, 2020 | Release Notes in TVP.X/TVP Legacy and Autovitals.X, The Digital Shop® Best Practices
All Updates for TVP.X, AutoVitals.X and TVP-Legacy (PoS integration): Shop-Ware has been integrated with one pilot shop. If you use Shop-Ware and are interested to be integrated, please let your advisor know. (TVP.X): All appointments in the date-specific columns on...
by Uwe "Oova" Kleinschmidt | Jul 14, 2020 | Release Notes in TVP.X/TVP Legacy and Autovitals.X, The Digital Shop® Best Practices
All Updates for TVP.X (V6.xx) and TVP (V5.yy) The CRM menu has been activated with new submenu items Smart Markers are sorted alphabetically for better navigation Techs in TVP.X can be deactivated. (already published in a previous release): Look up all login...
by Uwe "Oova" Kleinschmidt | Jun 28, 2020 | The Digital Shop® Best Practices
Going Digital is more than using a Digital Vehicle Inspection (DVI) product The Digital Shop® Talk Radio airs instructions every week The sections below include recording and infogram for each episode 1. Let’s look at a typical timeline for the transition from...
by Uwe "Oova" Kleinschmidt | Jun 28, 2020 | Uncategorized
Tasks are created/assigned automatically to the service advisor (SA) The Vehicle Alert Chat and The Task Manager remind the SA to act Automatic Tasks are closed automatically upon the configured SA action The use of the task manager can be found here. This article...
by Uwe "Oova" Kleinschmidt | Apr 27, 2020 | Uncategorized
$100k increase in revenue per staff member in 36 months ARO increase from $209 to $592 in 24 months with the same car count Weekly revenue increased by 83% with the same staff in 24 months Too good to be true? These are actual results achieved by shop teams, who went...
by Dustin Anaas | Feb 14, 2020 | Uncategorized
Visit Page for Episode #53 This week’s episode features Tom Dorsey (VP the Digital Shop) & Christoph Schopfer (Auburn Euro Motors, Auburn CA) [Tom] – Good morning and good afternoon. Welcome to this week’s edition of Digital ShopTalk Radio....
by Uwe "Oova" Kleinschmidt | Nov 19, 2019 | Educational Topics, Mobile, Product Management News, SmartFlow Announcements
Motorist Education Made Easy Every service advisor, who uses Digital Inspection results successfully, knows the importance of three Es: 1.Educate the customer instead of force-feeding the information 2.Eliminate confusion, lack of understanding by showing pictures and...