Is the customer interaction at the counter related to the effectiveness of an online campaign? Can messaging to the customer be automated? Can the service adviser be replaced?

Watch this recipe for success when leveraging the counter experience in your online communication. Mitch and I explore the potential for local businesses to amplify the effectiveness of his online campaigns.

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Read about this ephiphany we discovered about online communication in customer relationship when talking to our daughters.

Find out how to use our service leveraging Google based social search in customer retention.