EPISODE #71• JUNE 10th, 2020
Win Them Over By
Managing Expectations
Win Them Over By Managing Expectations [Ep. 71]
So many businesses are built upon the foundation of expectations that have been delivered on time and time again. Why should an auto repair business be any different?
The challenging part is adapting to the motorists’ evolving needs, dictated mainly by smartphone use. In this episode of The Digital Shop Talk Radio show, our guest Greg Buckley (Buckley’s Auto Care, Wilmington, DE) walks us through his journey to discover what the customer is looking for, and how to give it to them time and time again.
Digital Vehicle Inspections from AutoVitals have the ability to impact your ARO process by process, just like it does for Brett and Jeff. Let us show you how.
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