EPISODE #59 • MAR 11th 2020
With Consistent Processes,
Your Customers Take Notice
With Consistent Processes, Your Customers Take Notice [Ep. 59]Sure, trying new things can be fun and adventurous, but deep down human beings are creatures of habit. Predictability and consistency makes things easier for us, because we know what to expect and how to react to the situation at hand. Replicating consistent expectations can be much more difficult for an Auto Repair Shop than a McDonald’s or a Starbucks, but is just as critical. On this week’s episode of Digital Shop Talk Radio, we welcome Greg Masewic and Marc Arnold (owners of three Meineke locations in the Concord, NH area) who are making a concerted effort to create the most consistent and replicable customer experience possible by focusing on consistent processes on the back end. What are their results? You will have to tune in to find out!
Posted by AutoVitals - The Creators of The Digital Shop on Wednesday, March 11, 2020
Digital Vehicle Inspections from AutoVitals have the ability to impact your ARO process by process, just like it does for Brett and Jeff. Let us show you how.
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- PODCAST: Raising the Stakes By Refining the Process [Ep. 53, Jan. 29, 2020] - February 14, 2020