by Uwe "Oova" Kleinschmidt | May 9, 2011 | Effective Website Design, Uncategorized
In the third segment of the series, Mitch and I explore the importance of a small business’ website, tools to measure its effectiveness and potential pitfalls. Especially the urge to please Google and human eyes creates a challenging task when trying to maximize...
by Uwe "Oova" Kleinschmidt | Jan 1, 2011 | Service Advisor Talk
Electronic communication has been wide-spread, and sending out emails from the shop management system to the car owner is a well-known capability. It seems as though that using it for sending out initial or updated estimates meets a lot of resistance by service...
by Uwe "Oova" Kleinschmidt | Jan 1, 2011 | Service Advisor Talk
Service advisors use AutoVitals’ dashboard to get real-time feedback on their Customer Relationship Management stats. Thus, they can make sure the electronic link to car owners is used effectively and for the benefit of both the customer and the shop....