Hunter Integration
As part of our Upcoming Release Feature Training for the launch of AutoVitals V4.5 in August, Uwe Kleinschmidt announces AutoVitals' integration with Hunter and takes you through the basics of the integration. You don't want to miss: How to start your integration...
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Tablet: Enforce Taking Notes and Pictures
Service advisers now have the ability to enable mandatory topics on the inspection sheets for their technicians.
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Tablet: Access Inspections Directly on the Work Order
With the new SmartFlow version, there are now three different ways to access the inspection sheet. Read more to learn about these new features.
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Tablet: Worked vs. Billed Hours Alert You
Learn more about the new SmartFlow app regarding how the hours worked by the technician and hours billed to the customers are displayed.
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Tablet: Start A Vehicle on the Tablet
Learn more about how to create a vehicle from the tablet and what the expected behavior is in our new release.
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Communication with Customers
As part of our Upcoming Release Feature Training for the launch of AutoVitals V4.5 in August, Uwe Kleinschmidt takes you through how to effectively communicate with your customers using the new features in our upcoming release. You don't want to miss: The 2 step...
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Trainer Control Panel
As part of our Upcoming Release Feature Training for the launch of AutoVitals V4.5 in July, Uwe Kleinschmidt takes you through through the new and exciting Trainer Control Panel that will allow you to measure your progress in achieving your shop goals. You don't want...
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CRM on Steroids
As part of our Upcoming Release Feature Training for the launch of AutoVitals V4.5 in July, Uwe Kleinschmidt takes you through through new CRM tools and features. You don't want to miss: The new canned job scheduler Using the Pick Up Prompt The new CRM tab for each...
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Reach Customers Effectively with Communication Preferences
Vehicle specific Info Across Visits helps Service Advisors to organize documents, special markers and info the VIN didn’t decode correctly
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Using the Conversation Center
As part of our Upcoming Release Feature Training for the launch of AutoVitals V4.5 in July, Uwe Kleinschmidt takes you through how to use the Conversation Center to easily manage communication with your customers. You don't want to miss new features such as: How to...
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Using the New Photo Editor
As part of our Upcoming Release Feature Training for the launch of AutoVitals V4.5 in July, Uwe Kleinschmidt takes you through how to use the updated photo editor to improve the clarity and focus of your inspection images. You don't want to miss new features such as: ...
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Team Concept and More
As part of our Upcoming Release Feature Training for the launch of AutoVitals V4.5 in July, Uwe Kleinschmidt takes you through new TVP additions and the Team Concept. You don't want to miss new features such as: New TVP additions such as: Add information going across...
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Do’s and Don’ts Using the Tablet
As part of our Upcoming Release Feature Training for the launch of AutoVitals V4.5 in July Uwe Kleinschmidt takes you through new features on the tablet to increase technician efficiency. You don't want to miss new features such as: Alerts while a work order is open...
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The Do’s and Don’ts of Ultimate Markers
In preparation for the launch of AutoVitals V4.5 in July, Uwe Kleinschmidt takes you through the do's and don'ts of Ultimate Markers which will be available in the next release. You don't want to miss: What is new and improved with Ultimate Markers Differences...
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The Benefits of Special Markers
In this week's Digital Shop Talk Webinar, Tom Dorsey, Bill Connor, Pete Robinson, and Carmine Cupani discuss how to use and customize Special Markers to facilitate communication in your shop. You don't want to miss: What are special markers The dos and don'ts of...
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SmartFlow at Christian Brothers Automotive
In this webinar, hear from Darleen Reese, Alan Crawford, and Tony McCoy on how SmartFlow has impacted their Christian Brothers Automotive shop. You don't want to miss: Why SmartFlow is needed in a shop Darleen, Alan, and Tony's biggest successes and biggest...
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Vehicle specific Info Across Visits
Vehicle specific Info Across Visits helps Service Advisors to organize documents, special markers and info the VIN didn’t decode correctly
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5 Dos and Don’ts of Search and Educate
In this week's Digital Shop Talk Webinar, Tom Dorsey takes you through 5 dos and don'ts of engaging customers on the web. You don't want to miss: How to optimize keywords The benefits of blogging or vlogging Best practices for social media engagement Examples of...
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Send Work Orders Only
Check out how a simple checkbox manages whether inspection results and work orders are sent individually or together.
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Perfect your Special Markers
Special Markers organize specific attributes of vehicles in the shop. For Techs and Service Advisors. Make them permanent going across visits
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Revamped Training and Other Helpful Practices Webinar
In this week's Digital Shop Talk Webinar, Uwe Kleinschmidt and Anastacia Brewer keep you up to date on AutoVitals' new S6+1 SmartFlow Training Series and how to increase service advisor efficiency with AutoVitals. You don't want to miss: Information about the new...
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AutoVitals and Protractor Integration Webinar
In this week's Digital Shop Talk Webinar, Uwe Kleinschmidt is joined by Scott Thorley, president of AMS, and John Long, Protractor/AutoVitals pioneer, to discuss AutoVital's recent integration with Protractor. You don't want to miss: Why John made the switch to...
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Know The Motorist’s Research Time of the Inspection Results
Service Advisors want to not only know whether motorists have opened the inspection result but also how long they have researched it. This new feature gives them both.
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Turn Drop Off into a Sales Opportunity
In this week's Digital Shop Talk webinar Tom Dorsey discusses how to turn the Drop Off touchpoint into a sales opportunity with AutoVitals. You don't want to miss: Best Practices for Success How to make sales with the appointment reminder How your technicians and...
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Turbo Sneak Peek Webinar
In this week's Digital Shop Talk webinar, Uwe Kleinschmidt goes in depth about AutoVitals' turbo and standard release cycles and what they mean for your shop. Watch the webinar for sneak peeks into AutoVitals' upcoming releases! You don't want to miss: AutoVitals...
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SmartFlow: Service Advisor Detection in WinWorks
Service Advisors are managed as technicians in the winworks database. Find out how you can make them full Service Advisors in SmartFlow. even more.
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AutoVitals & ATI Alliance Webinar
In this week's AutoVitals & ATI Alliance webinar, AutoVitals founder and CEO, Uwe Kleinschmidt, and Mike Bennett of ATI detail how the strategic alliance can help increase your shop's productivity, efficiency and profitability. You don't want to miss: What the...
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The Digital Shop Training Webinar
In this week's Digital Shop Talk webinar, Uwe Kleinschmidt, Anastacia Brewer and Tom Dorsey explain the S6 + 1 No Excuse Concept of training. Learn how AutoVitals is redefining training to ensure that you are getting the most out of training with measurable results....
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ATI AutoVitals Alliance Announcement Webinar
Have you heard the news? Watch the webinar to hear what Bryan Stasch, Vice President of Product at ATI, Uwe Kleinschmidt, CEO and Founder of AutoVitals, and Mike Bennett, ATI Coach and AutoVitals’ user, have to say about how the strategic alliance can benefit...
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Demographic Targeting Webinar
In this week's webinar Tom Dorsey focuses on how to harness demographic targeting by zip code in order to get the maximum return on your marketing investments. You don't want to miss: How to determine where your customers are coming from How to target zip codes by...
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15 Canned Emails and Text Messages
emails and texting is the way to communicate. Predefine up to 15 canned email/text messages and include a placeholder for inspection results.
read moreChanging your PoS Server Guidelines
Point of Sale (PoS) Server Modification Guidelines If you are going to be switching to a new PoS vendor or upgrading your PoS to a newer database technology (i.e. moving from an Access to a SQL database), your new software provider MUST transfer service...
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1-17 The Digital Shop Reviewed and Measured
In this week's webinar, Uwe Kleinschmidt, Anastacia Brewer and Tom Dorsey take you through exciting AutoVitals' updates such as the release of the Digital Shop Platform and the inaugural Digital Shop Conference. You don't want to miss: AutoVitals 4.0 Release Notes...
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Your Own Texting Channel
Workflow Notifications help shop staff save 30-40% of incoming calls and inform Motorists about the progress of the work on their vehicle.
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How NEXT GEN Solutions Help You Help Your Customers
This week AutoVitals' CEO, Uwe Kleinschmidt, hosted a Digital Shop Talk Webinar on how NEXT GEN solutions need to help you help your customers. You don't want to miss: How the Smartphone is Changing the Motorist Basics of Every Buying Decision Smart Pages Interactive...
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How NEXT GEN Solutions Help You Help Your Customers
This week AutoVitals' CEO, Uwe Kleinschmidt, hosted a Digital Shop Talk Webinar on how NEXT GEN solutions need to help you help your customers. You don't want to miss: How the Smartphone is Changing the Motorist Basics of Every Buying Decision Smart Pages Interactive...
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New Tablet Version SmartFlow 3.9.51
Workflow Notifications help shop staff save 30-40% of incoming calls and inform Motorists about the progress of the work on their vehicle.
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How to Engage Motorists at Home or Work
This week AutoVitals' CEO, Uwe Kleinschmidt, hosted a webinar on how to engage motorists at home or work. You don't want to miss: Best Practices to Increase Retention Rate Best Practices at Pick Up How to Add Ratings and Allow Review Distribution at Thank You...
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Motorist Decisions to Approve More Work
Watch this week's Digital Shop Talk Webinar on Motorist Decisions to Approve More Work hosted by AutoVitals' founder and CEO, Uwe Kleinschmidt. You don't want to miss: What Influences Motorists' Decisions at Drop Off, Inspect and Approval Approval Process Sending...
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How Google Helps Motorists Make Decisions
This week CEO Uwe Kleinschmidt hosted a Digital Shop Talk webinar to reveal how Google is changing the behaviors of your customers. Decisions Motorists Make while Interacting with The Digital Shop New Google Search Trends The 5 Spots on Search Your Shop Should Occupy...
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7 Touchpoints and Reporting Webinar
This week AutoVitals Founder and CEO, Uwe Kleinschmidt, hosted a webinar alongside Tom Dorsey and Anastacia Brewer to discuss each of the 7 Touchpoints and reporting. Why Every Touchpoint Counts Stats and KPIs for each of the 7 Touchpoints Tips and Best Practices for...
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7 Touchpoints – Pick Up, Thank You & Follow Up
This week we had a 7 Touchpoints webinar to discuss Customer Retention improvements in the Digital Shop platform at the Pick Up, Thank You and Follow Up stages. The decisions your motorist makes once their visit is over What needs to be done so the motorist make the...
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7 Touchpoints – Drop Off, Inspect & Approval
This week we had a 7 Touchpoints webinar to discuss how to influence the motorist's decision to approve more work at the drop off, inspect and approval stages. How the Smartphone is Changing the Automotive Industry How Motorists Make Decisions Vehicle Drop Off Inspect...
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7 Touchpoints – Search & Educate
This week we covered the Search & Educate touchpoint. Watch the webinar below to learn: How motorists find you online is changing Why mobile is the most important part of your SEO How AutoVitals leverages your existing clients to get new ones. And More! [ess_grid...
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Lost Customer Email Campaign
Turn your Phone to Landscape Win Back Lost Customers Are you regularly working to win back lost customers? If not, the time to start is now. A great lost customer email campaign is the key to bringing customers back into your shop. We would love to work with you to...
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Customer and Shop-Only Notes Revisited
Notes help educate the motorist. Technicians and Service Advisors work in tandem to create the best notes for shop internal and customer use.
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VibAlerts keep Technicians focus on the Vehicle
Workflow Notifications help shop staff save 30-40% of incoming calls and inform Motorists about the progress of the work on their vehicle.
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Transparency builds Trust: Workflow Notifications to Update Motorists
Workflow Notifications help shop staff save 30-40% of incoming calls and inform Motorists about the progress of the work on their vehicle.
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Motorists See and Hear Tech Videos
Tech Videos taken with the SmartFlow app can be easily edited and annotated with notes for best impact on Motorists request to be educated
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Easy and Effective Permission Based Text Messaging
Turn your Phone to Landscape Text Messaging is great- but do you have your customers' permission? We can help with that. Texting your customers is great idea, but do it the right way. Many CRM and workflow solutions out there are happy to send your customers text...
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What Do I Do With My serviceteam@ Email?
Turn your Phone to Landscape Managing your customer communications and shop calendar made easy The serviceteam@ account allows you to access your customer communications and shop calendar in one convenient location The Google email and calendar accounts provided to...
read moreThe Digital Shop® Talk Dos and Don’ts
Best Practice Inquiries with Prompt Responses Best ways of signing on and get prompt responses: When joining the forum, please answer three question to get approved. We want to make sure that all Digital Shop Enthusiasts will get the most value from the forum, but it...
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Marking Customers as “No Marketing” in your POS
Turn your Phone to Landscape Ensure customers that do not want email marketing are left out of email campaigns. Below you will find step by step instructions on how you can mark a customer in your POS to ensure they will not receive email marketing sent by...
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‘Centroid’ and Your Web Presence
Turn your Phone to Landscape What is a Centroid? A key factor in your Local SEO and Web Presence When motorists are searching for your shop, Google considers a number of factors in deciding who to display in it's local search results, more commonly known as "the map...
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Service Center Account for Motorists
Turn your Phone to Landscape Online Portal to make it easy for your customers to reach you, access service history, and know what's coming next. Impress your customers with a personal, online wealth of resources! Your shop can now offer customers 24/7 online access to...
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From Compact to Comprehensive
Photo captions are an amazing way to educate the motorist. Select the right configuration to make the most of your images and captions.
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OEM Service Recommendations On Point
OEM Service Recommendations are an important tool to educate the motorist. The new interface built in partnership with Identifix allows us to show the recommendations tailored to the current odometer
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Photo Captions For Digital Inspections
Pictures say more than 1,000 words, but words can explain pictures 1,000 times better than pictures alone. Increase your approval rate and quality of communication within the shop using photo captions.
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State Inspection Reminders
Turn your Phone to Landscape Make it easy for your customers to remember their state inspections Use the State Inspection Reminders to remind your customers of up to three unique inspections required by your state. With the option to include a coupon with the...
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Service Reminder Calls
Turn your Phone to Landscape Help your Customers Take Care of their Vehicle Provide excellent customer service and increase your retention rate. One of the most effective methods to increase the effectiveness of your shop's service reminder and retention efforts is to...
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Follow Up Calls
Turn your Phone to Landscape How do you keep customers coming back? Follow up to Thank Customers and Address Concerns When a customer leaves the visit and drives away, it is important to make sure that is not the last time they think about your shop. By routinely...
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Build and Launch Email Campaigns
Turn your Phone to Landscape Design and send your own email templates Communicating with Your Customers Made Easy With the ability to add custom photos, text, hyperlinks, and appointment request, you can easily create a professional looking email to your customers in...
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Retention Campaign Manager
Turn your Phone to Landscape Run Targeted, Highly Effective Campaigns Personalized, Specific Marketing Made Easy The Campaign Manager allows you to easily zone in a highly targeted, specific segment of your customers, as well as run more broad campaigns in a few...
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Using Smart Markers
Turn your Phone to Landscape Smart Markers are important for any shop that wants to create an all around more efficient workplace. If you want to have an inspection sheet that is automatically configured based on what jobs are on the work order, follow the steps...
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Service Reminders
Turn your Phone to Landscape Send the right message at the right time Our service reminder emails and text messages make it easy to reinforce to the customer the recommended work needed to get done to take care of their vehicle. Customers expect to be have...
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Customer Drop Off Script
Turn your Phone to Landscape Set expectations to make and keep happy customers. Welcome to the Digital Shop! Start each visit out right by setting your customer’s expectations of the service and communication your Digital Shop will provide. Taking a little extra time...
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MyCarVitals Mobile App
Turn your Phone to Landscape We're Going Mobile- are you in? Mobile phones, mobile websites, mobile applications: the trend is clear. How many mobile devices do the members of your household use daily? Or more importantly, how many of your customers use their mobile...
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What happens after the visit ends?
Turn your Phone to Landscape Keep the conversation going, even after the visit ends The visit is over, but the engagement is just begingning After the visit ends, your customers are invited to engage further with your shop through the Thank you Email and Activation...
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Next Appointment Preparation at Pick Up
Turn your Phone to Landscape Prepare for success in the Next Appointment Whether you pre schedule or not, use the Next Appointment to set up a successful next visit Using the Next Appointment button allows your service advisers to quickly make sure the customer will...
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How to Configure and Use Canned Jobs
Turn your Phone to Landscape Consistency through Canned Jobs Use Canned Jobs for the Inspection using Canned Jobs as recommended actions on the inspection sheet makes techs use the same language the PoS software speaks and with just one tap the recommended actions are...
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Today’s Vehicle Page: Assign and Prioritize Work from Technician View
Turn your Phone to Landscape Setting Vehicle Priority and Order for Technician Dispatching Vehicles to Technicians Made Easy Utilizing the Today's Vehicle Page's Drag and Drop Capability will allow your Service Advisor to Assign Vehicles to technicians in the correct...
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Scheduling and Viewing Appointments
Turn your Phone to Landscape Easily manage appointments with AutoVitals Managing your shop appointments made easy With your shop calendar, you can easily schedule appointments, send appointment confirmations and reminders, and view your shop's schedule. [tabs...
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SmartFlow: Customize your Standard Workflow
Workflow management allows service advisors, managers, parts orderers, in fact, everybody in the shop to monitor the progress of repair orders in the shop. Customizing the workflow takes the management tool to the next level.
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Collecting, Responding to, and Promoting Reviews
Turn your Phone to Landscape Leverage your reviews to win new customers Make the most of your customer reviews You're already going above and beyond to make sure your motorists are satisfied. Make sure you are leveraging this hard work to earn more customers by...
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SmartFlow Advanced: Workflow on Steroids
Workflow management allows service advisors, managers, parts orderers, in fact, everybody in the shop to monitor the progress of repair orders in the shop. Customizing the workflow takes the management tool to the next level.
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SmartFlow: TeE-Times for Payroll and Key Reports
Turn your Phone to Landscape How TeE-Times Works For You Tech Efficiency on Button Press Running a business on data is critical. It creates consistency, accountability, and the staff will know exactly where to put the effort to get better. TeE-Times will provide a...
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Edit Customer/Vehicle Settings and Info
Turn your Phone to Landscape Manage customer info and settings in one place View and Edit Motorist Information Easily Use the Vehicle and Driver Directory to manage and edit settings for motorists and their vehicles. ...
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Tablet Best Practices: Job Approval & The Active Vehicles Screen
Turn your Phone to Landscape Understanding how jobs are approved and when vehicles appear ready for work on the technician's tablet is a critical step in implementing your digital shop. The Active and Idle Vehicle Screens In the SmartFlow app the technician has...
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Loyalty Points Program in Action
Turn your Phone to Landscape Loyalty Points Program in Action Make it easy to reward your customers for their Loyalty Customers can earn and redeem points from their phones, tablets, desktops, or by walking through the door. Here's how it works for your staff and...
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Best Practices: SmartFlow Fitness
Turn your Phone to Landscape How often were you looking for a test, which shows you the network performance for SmartFlow or SmartCheck everywhere in your shop? Here it is! In the latest version of our SmartFlow app, v1.16, we have introduced a new tool to make it...
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- V5.0.12 Topic and Photo/Image/Notes Editor - April 9, 2019
- Changing your PoS Server Guidelines - February 28, 2018
- Lost Customer Email Campaign - October 2, 2017