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VibAlert Setup

How VibAlerts work

Every time the service advisor does any of the following actions for a work order with an assigned tech a distinct vibration pattern notifies the tech about the nature of the action:
New Message – short pulse vibration (Staccato)
New Vehicle – heartbeat like vibration
New Job on an existing work order – long pulse vibration

Best Practice:

Configure your VibAlert by having the tech grab one, and go to their service bay to avoid cross configuration if they are all at the same spot.

VibAlert Setup

See the settings page on tablet.

The third entry “Bluetooth” lists all found Vibalerts in the proximity of the tablet after you pressed the scan button. Select one of the found VibAlerts and press the Vibrate button to identify which one it is and to test it.  You are ready to go. No other settings are needed

Not working? There are 4 Primary causes for why it might not work, please check the following and eliminate them as the root cause:

  • The Bluetooth is not enabled, go to your general tablet settings and switch it on

  • The Vibalert is not charged, please use the USB charging cable, which came as part of the bundle sent and charge the Vibalerts.

  • The Vibalert is not close enough or covered by some metal

  • The Smartflow app version is lower than 1.1.20, please update your software

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