by Uwe "Oova" Kleinschmidt | Jan 20, 2015 | Best Practices, Pick Up, Retention Best Practices
Summary How to engage the Motorist Service Advisor’s Tasks Our Recommendation Reminders to the motorist include vehicle specific recalls and recommendations, which have been brought to the Motorist’s attention before the reminder is sent during the last...
by Uwe "Oova" Kleinschmidt | Jan 7, 2015 | Best Practices, Pick Up, Retention Best Practices
Certain Shop Management Systems (Mitchell 1, Mitchell Team, WinWorks, YES, NapaTracs, etc.) do not support marking jobs as declined. However, all SMS allow for you to input information into the “Recommendation Field”. If you are using an SMS that does not...
by Uwe "Oova" Kleinschmidt | Jan 5, 2015 | Best Practices, Pick Up, Retention Best Practices
Prepare the Next Appointment using Declined Jobs All POS systems allow to mark jobs as declined by the motorist during the Estimate Authorization so that reminders can be sent out later, including these declined jobs. Summary How to engage the Motorist Service...
