Product News & Release Notes

Release Notes

 

 

AutoVitals V4.0.25 Turbo Release (04/16/2018)

  • All features and bugfixes for standard (see below)
  • SmartFlow Turbo app for tablets version 1.1.55
    • Review images per topic before submitting the vehicle
    • Show remaining work hours per work order to the technician
  • The photo editor is live and is finished (added 3-color arrows and circles)
  • Communication Center is in test mode
  • Collapse/Expand feature for TVP
  • Inspection sheets can be marked as ‘Shop Only’, and will not be shown to motorists nor show up in metrics
  • Inspection results marked as “Future Attention” will be shown in the appointment and service reminder, even if no recommended action has been added. See here for more details.
  • Opening the communication pop up has been optimized for performance (now 1 second or less)
  • Bugfixes for Turbo only:
    • none

AutoVitals V4.0.25 Standard Release (04/16/2018)

  • New Features:
    • On the Inspection Results Page, the email button has been removed.
  • Bugfixes:
    • TeE-Times
      • Performance improvement TeE-Times inconsistency tool; avoid timeouts
      • Add missing job completion entries automatically at pickup
    • VIR page shows “email to customer” button and gives an error when used
    • Show no appointments outside Today’s Appointments even for shops with ‘no drop off detection’
    • Allow “km” service intervals in  Next Appointment popup
    • Convert annual mileage to km in SF2 Next Appointment popup
    • Change verbiage in SF2 from “emailed” to “emailed/texted”
    • Tech comments on SF2 TVP do not include linebreaks
    • Get/set trim when selecting vehicle type in “Add new vehicle” popup

AutoVitals V4.0.24 Standard Release (04/09/2018)

  • New Features:
    • WinWorks/NAPA TRACS Legacy: Service Advisors are now managed in SmartFlow.
    • Performance (and Stability) improvements for picture uploads
    • Appointments will not appear in any workflow step other than “Today’s Appointments”
  • Bugfixes:
    • Special messages to shops by text showed special characters (fixed)
    • Service interval in km can be set independently of the recommended service intervals in miles (e.g., 5,000 km)
  • SmartFlow Application 3.9.71 released for Android in Google Play (new test version 3.9.72 for iOS in testflight) with the following new features and bugfixes
    • new Features:
      • Changed promised date format
      • Audio record feature disabled
      • Power consumption improvements
      • Tech View when tech is on chat window behavior changed
      • iOS 9 and 10 support disabled
      • New prompts for pictures/video implemented
      • Images and videos are shown in the history right away w/o inspection needed to be reloaded
      • Request to enter mileage implemented
      • Allow tech to review image for a job or inspection topic implemented
    • Bugfixes
      • Android sensitive picture rotation fixed
      • iOS picture rotation fixed
      • Stalled job timers fixed
      • Incorrect version number is fixed
      • Errors/Please Wait issue fixed
      • Missing nav menu issue fixed
      • Job completion issue fixed
      • Fixed mixed inspection data issue
      • Quotation Marks and Ampersands Corrupted issue fixed
      • Non-responsive camera controls is fixed
      • Facing camera issue fixed for iOS
      • VIN scanner error fixed in Android
      • Exit function is fixed on Android
      • Shutter button grayed-out issue fixed on Android
      • Android tablet freeze fixed
      • Vibalert issue is fixed
      • Time in between ODO notification popup is 2 minutes now
      • Fixed non disappearing “Please wait” popup

 

AutoVitals V4.0.23 Turbo Release (04/02/2018)

  • All features and bugfixes for standard (see below)
  • SmartFlow Turbo app for tablets version 1.1.51
    • Review images per topic before submitting the vehicle
    • Show remaining work hours per work order to the technician
  • The photo editor is live
  • Communication Center is in test mode
  • Bugfixes for Turbo only:
    • Editing custom Thank you emails don’t render line breaks properly

AutoVitals V4.0.23 Standard Release (04/02/2018)

  • New Features:
      • SmartFlow X (New monthly pricing $399) and Digital Shop Lite (no pricing change)
        • No limitation to campaign manager and designer for email and text campaigns
        • All types of reminders supported
          • Repair Reminders (If supported by PoS)
          • Service Reminders (audience can be selected)
          • Appointment Reminders
          • Inspection Reminders (State, Safety, Smog,…)
        • Management of No Shows
      • A report about details of service reminder delivery and appointment settings can be created
  • Bugfixes:
    • When spaces are used in Campaign Manager zip code filters (e.g., Canadian zip codes),  the filter would return 0 findings
    • RO Writer Only: Estimates show up on TVP when appointment date will be added in the RO Writer scheduler
    • MyCarVitals mobile app: under certain circumstances, loyalty points were not selectable for redemption

 

 AutoVitals V4.0.22 Turbo Release (03/26/2018)

  • All features and bugfixes for standard (see below)
  • The Hunter integration has started and the definition of visuals in the inspection results are being defined
  • The Photo Editor will be ready for testing Tuesday or Wednesday
  • Bugfixes for Turbo only:
    • none

AutoVitals V4.0.22 Standard Release (03/26/2018)

  • New Features:
    • Switch to Protractor: Final touches on V1.0
      • see this blog post for the complete info, but highlights we added are
        • tech notes are added directly to the footer of the service package on the work order
        • any service package created by the inspection includes the inspection results
    • Campaign manager
      • Filter criteria have been made more visible
    • TestFlight Tablet software 3.9.71
      • support for new promised time format
      • long Trim/Model info shown
  • Bugfixes:
    • using the failsafe email address allows responding to text and email sent to the shop
    • SmartCheck only “Ignore Estimate” checkbox is evaluated now.
    • Protractor only: the appointment detection is now complete for all appointments in the future
    • Outlook users see now the emails in the inbox folder, previously they were marked as SPAM.
    • Error message “Error: [set work order failed] Parser error” has been fixed

AutoVitals V4.0.21 Turbo Release (03/19/2018)

  • All features and bugfixes for standard (see below)
  • The Hunter integration has started and the definition of visuals in the inspection results are being defined
  • The Photo Editor’s new feature set is being evaluated
    • Cropping, flipping, zoom in/out
  • Review of the first version of the communication center
  • Up to 15 Canned messages
    • The smartFlow Viewer offers the same 15 templates as the communication pop up. The definition of the templates has to be performed in the communication pop up only.
  • Bugfixes for Turbo only:
    • none

AutoVitals V4.0.21 Standard Release (03/19/2018)

  • New Features:
    • The format of Promised and Appointment Time is now [day of the week],[date],[time], such as Mon 03/19 5:00 PM, for better readability
    • Logo and Shop name can be edited independently of the official shop name for SEO on Google and the logo on the website.
    • Websites now offer a car sales inventory management feature (if requested by client)
    • SmartFlow X users can now edit service reminder target audience
    • Switch to Protractor: Declined jobs and recommendations are kept from the previous PoS and shown to SA and used for service and appointment reminders until the customer shows up for an appointment
    • Campaign manager
      • Warning to the user when selection criteria return an empty set of customers
  • Bugfixes:
    • update of email addresses in Protractor is now immediate
    • RO Writer Only: Estimates showing up on TVP with creation date as appointment date has been fixed
    • images missing from inspection when sent over to TVP (intermittent)
    • incorrect overtime data shown in payroll TeE times report after editing timestamp on clock out (daylight savings time related)
    • Vehicle order on Tablet and TVP have not been the same under certain circumstances, this has been fixed
    • SmartCheck Only: flashing of incoming texting didn’t work under certain circumstances
    • If “Inspect” is the first workflow step, then workflow notifications were not sent, this has been fixed
    • Campaign manager
      • Results of launched campaigns are immediately visible in stats

 AutoVitals V4.0.20 Turbo Release (03/12/2018)

  • All features and bugfixes for standard (see below)
  • The Hunter integration has started and the definition of visuals in the inspection results are being defined
  • Up to 15 Canned messages
    • One or more inspection results can be added to up to 15 canned message templates for email and text. For more details see this article.
  • Bugfixes for Turbo only:
    • none

AutoVitals V4.0.20 Standard Release (03/12/2018)

  • New Features:
    • Protractor integration is live for three shops and we are adding more, let your product advisor know in case you consider switching.
    • The today’s appointments column shows now all appointments created as either one of the following, irrespective of the settings for all other workflow steps (e.g., estimates are shown in the today’s appointment column, even if ‘show estimates’ is disabled for all other workflow steps.
      • Appointments in the PoS or AV scheduler
      • Estimates in the PoS
    • The standard configuration for SmartFlow will contain an Estimate and Approval step from now on
  • Bugfixes:
    • Recover password when logging on as shop returned “account doesn’t exist”. Now it gives instructions on how to find the correct password.
    • Campaign Manager
      • SmartFlow X only: lost customer campaign was empty when selecting certain date ranges
      • When the selected audience is empty, the preview was still showing a customer
  • for invited test users only: iOS and Android release candidate 3.9.65
    • Missing nav menu issue fixed
    • Job completion issue fixed
    • Fixed mixed inspection data issue

AutoVitals V4.0.19 Turbo Release (03/05/2018)

  • All features and bugfixes for standard (see below)
  • Team Concept:
    • selecting a team in the service advisor filter on Techview automatically assigns columns to the team members
  • Canned messages
    • One or more inspection results can be added to canned message templates for email and text. For more details see this article.
  • Bugfixes for Turbo only:
    • changing the team members is reflected immediately on the TVP

AutoVitals V4.0.19 Standard Release (03/05/2018)

  • iOS and Android release candidate 3.9.63
    • Inspection data loss eliminated
    • The front-facing camera made usable
  • Campaign Manager: export of filtered customers has been extended to include all vehicles and recommendations. The article on https://help.autovitals.com/manage-your-text-and-email-campaigns/ has been updated.
  • Protractor Integration
    • SmartFlow and Retention integration has been finished!
  • Appointment and Service Reminder: Changes in on the vehicle data are now promoted to the motorist. The article https://help.autovitals.com/smart-appointment-reminders/ has been updated.
  • The Login page design emphasizes more on the login action
  • Declined Jobs with inspection results are renamed to ‘crucial item” instead of ‘critical items’
  • Bugfixes
    • Tech alert window not expandable in Firefox browser
    • IMR discrepancy on the percentage of manually sent out inspections has been fixed
    • Campaign manager:
      • Links are now rendered as links in email and text
      • if the first name is used as a placeholder and not existent, the last name will be used instead.
      • line breaks always appear as designed
    • ROs, marked as ‘done at another shop’ and then voided in the PoS will not show up in the service history anymore.
    • The ‘Pace’ hours on the tablet now show paid hours instead of billed hours for PoS software supporting paid vs. billed hours (E.g., Mitchell1)
    • Estimates appearing on Tablet has been fixed

AutoVitals V4.0.18 Turbo Release (02/25/2018)

  • All features and bugfixes for standard (see below)
  • Protractor Integration
    • SmartFlow integration has been finished with the following remaining open issues:
      • Writing back service packages
      • proper detection of deleted jobs
    • Next Steps: Support of Service reminder based on templates

AutoVitals V4.0.18 Standard Release (02/25/2018)

  • Android Release candidate 3.9.62
  • On service and appointment reminders the ‘Urgent Jobs’ have been renamed to ‘Recommended Jobs”
  • Standardization of texting message content compliant with all carriers
  • Bugfixes:
    • ‘No shows’ are available for SmartFlow X subscribers
    • Multiple text messages for one alert has been fixed
    • Under certain circumstances, vehicle info might not appear in the campaign manager preview but is sent out correctly. It now shows up correctly and is sent out accordingly.
    • Moving forward the clicked rate for text messages in the campaign manager is shown correctly. No opening rate is shown since it can’t be measured.

 AutoVitals V4.0.17 Turbo Release (02/18/2018)

  • All updates to the Standard line are implemented on Turbo as well. In addition, you will be able to use the following new features:
  • The Today’s Appointments column includes now all estimates and scheduled appointments, even if the estimates and schedule integration is disabled for all other workflow steps.
  • V1.0 of the team concept has been implemented and is ready for the test. See here for how to set it up and use it. It allows
    • to split the techs into teams, and only the vehicles and tech alerts for these techs will be displayed on the TVP.

AutoVitals V4.0.17 Standard Release (02/18/2018)

  • Modification of texting format for better readability of Workflow Notifications, it now reads
    • “From [shop name]: We have a new update about your vehicle. Please click: [link] to see the updated information. Reply STOP to opt out.”
  • The shop name can now be edited for better readability on the inspection results (especially if the Google known shop name is very long, ex.: the official Google name is “REVOLUTION Mercedes-Benz and Smart Specialists”, the readability on mobile is hard, so for inspection results the shop name could be just “Revolution”))
  • The full vehicle type is now visible on the TVP based on this Feature Request
  • Service Reminder emails are sent out together with the text service alerts between 08:00 am and 09:00 am local time on over 1st and 3rd Monday of the month.
  • Monitoring:
    • AV internal: Detection of unsent messages due to problems with carriers or other system issues, including 3rd party provider.
  • Bugfixes:
    • In some conditions, the workflow notifications did not contain all services performed on the vehicle. This has been fixed.

 

AutoVitals V4.0.16 Release (02/11/2018)

  • Smart Appointment and Service Reminder
    1. In order to avoid that already performed jobs will be shown to motorists, only canned jobs are researched when the option is set to “
    2. For appointments made later than 2 days before the visit: The appointment confirmation and appointment reminder allows the motorist to review the recommendations and indicate what work they are interested in approving.
  • When shops change fields in the MyShop configuration, which require the recalculation of the service reminders for all customers, an alert is sent to the product advisor to trigger the reimport of the database, which is done within 24 hours.
  • TeTimes allowed under certain circumstances that tech received twice as many billed hours credit than performed. This bug has been fixed.
  • The Update of Reviews for Turbo shops’ website has been unified with shops on the Standard line (update once a week).
  • The new SmartFlow App version 3.9.56 has been released to the app store. It eliminates that under special circumstances inspection data can be lost. The Android version will be created later with new features.

 

 AutoVitals V4.0 Release   

View the AutoVitals V4.0 Release PDF Here 

AutoVitals V4.0 provides new features and benefits helping auto repair and service locations to run shop operations more smoothly and engage motorists effectively in the following 7 TouchPoints:

    1. Search and Educate
      • Web Presence, SEO, AdWords, Social Media
    2. Drop-Off, Inspect and Approval
      • Appointment Management
      • Digital Inspection and Workflow Management
    3. Pick-Up, Thank You and Follow-Up
      • CRM,  leveraging Digital Inspection Results, Appointment Management

New Products with AutoVitals 4.0

The Digital Shop includes that ALL products offer features for ALL seven touch points between the shop and the motorist. The following three products are available: SmartFlow X, The Digital Shop Lite, The Digital Shop Pro. See below for a quick feature overview with links for more details. Our new website www.autovitals.com/product-comparison features this overview as well. As an existing customer, you are ‘grandfathered in’ and will be contacted over the next 12 months to determine the best solution for you.

For a List of new Features and Benefits, please see the detailed AutoVitals V4.0 Release Notes

AutoVitals V4.0 Release Notes

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 New PoS Integrations

  • Protractor integration is live for three shops and we are adding more, let your product advisor know in case you consider switching.

Existing PoS Integrations

AutoVitals Software integrates with a variety of PoS systems. Please find the list here.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Web Presence

SmartFlow/ Smart Check/DVVI/IVNV

Customer Retention

Patch Releases

 

Product News


  • Read More
    SmartFlow: Service Advisor Detection in WinWorks
    April 7, 2018
  • Read More
    Turbo Only: New SmartFlow Photo Editor
    March 31, 2018
  • Read More
    ATI AutoVitals Alliance Announcement Webinar
    March 15, 2018
  • Read More
    Protractor Integration V1.0 Finished!
    March 12, 2018
  • Read More
    Turbo Only: 15 Canned Emails and Text Messages
    March 3, 2018
  • Read More
    Texting Done Right
    February 25, 2018
  • shop teams
    Read More
    Turbo Only: Shop Teams Make A Difference
    February 18, 2018
  • Read More
    1-17 The Digital Shop Reviewed and Measured
    January 18, 2018
  • Read More
    Today's Appointments as New Workflow Step
    January 8, 2018
  • reviews
    Read More
    Reviews Go Beyond Google
    January 8, 2018
  • Read More
    Effective Text and Email Campaigns
    January 7, 2018
  • smart appointment reminder focus
    Read More
    Smart Service Reminders for higher Appointment Rate
    January 7, 2018
  • Read More
    Perfect Rendering for Mobile Devices
    January 7, 2018
  • Read More
    OEM Service Recs Upgraded
    January 7, 2018
  • smartflow best timing
    Read More
    Service Advisor Guidance for higher Approval
    January 6, 2018