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TVP Codes let Users Identify Themselves

Traditionally login procedures use email address and passwords to identify and authenticate users. For high pace environments with frequently changing users of the same terminal, cards to swipe or codes to enter are used to identify users. Once configured the TVP code allows the shop manager to assign codes to staff and not only identify who is logged onto the system but, even more beneficially, uses this identity during any communication with AutoVitals support and technicians. Saving time for more important tasks.

Setup

During the Turbo phase, the setup starts with contacting your product advisor to set up the protection of the inspection settings using a password.

Once this feature is released for Standard in early 2019, you will be prompted to enter the password and activate the feature within 3 business days of using the TVP.

After the Admin password is configured you go to the service advisor tab and set the TVP code for each Service advisor listed.

Once finished, activate the feature

Use the TVP Code

Once activated the TVP code is being prompted every 30 minutes of inactivity.

Entering the code is obscured to avoid misuse. In the case the current user is switching terminals, they can use the ‘Leave’ feature, which prompts the TVP code again.

While using the TVP the following benefits are implemented:

  • The user’s name is used for all tech communication automatically
  • The user logged in sees only the communication form techs and AutoVitals Tech Support, which is meant for them. No cluttering the tech alert window anymore.
  • All login and leave actions are logged in the Vehicle Event Log.

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