by Anastacia Brewer | Mar 28, 2017 | Best Practices, Customer Retention, Retention Best Practices
Turn your Phone to Landscape Ensure customers that do not want email marketing are left out of email campaigns. Below you will find step by step instructions on how you can mark a customer in your POS to ensure they will not receive email marketing sent by...
by Anastacia Brewer | Feb 2, 2017 | Customer Retention, Pick Up
Turn your Phone to Landscape Thank You For Coming In! See You Next Time! Once again, the importance of executing a great customer experience will set you apart from all the other repairs shops your customer could have given their business too. This SHOULD NOT be a...
by Anastacia Brewer | Jan 31, 2017 | Best Practices, Customer Retention, Drop Off, Retention Best Practices, The Digital Shop, Training
Turn your Phone to Landscape Set expectations to make and keep happy customers. Welcome to the Digital Shop! Start each visit out right by setting your customer’s expectations of the service and communication your Digital Shop will provide. Taking a little extra time...
by Uwe "Oova" Kleinschmidt | Jan 10, 2017 | Customer Retention, Search and Educate (web)
Turn your Phone to Landscape Record and Track Customer Sources Where do your customers come from? Knowing where your customers come from is vital information to running your business. Make sure your staff is recording this information in a way you can easily measure...
by Uwe "Oova" Kleinschmidt | Dec 15, 2016 | Best Practices, Customer Retention, Retention Best Practices
Turn your Phone to Landscape Make sure Customers are reminded of their Recommendations/Declined Jobs A well defined and implemented Vehicle Pick up Process makes selling jobs easier at the next visit It is crucial the customer leaves your shop knowing what work is...
