by Anastacia Brewer | Jan 31, 2017 | Best Practices, Customer Retention, Retention Best Practices, The Digital Shop
Turn your Phone to Landscape We’re Going Mobile- are you in? Mobile phones, mobile websites, mobile applications: the trend is clear. How many mobile devices do the members of your household use daily? Or more importantly, how many of your customers use their...
by Uwe "Oova" Kleinschmidt | Oct 8, 2011 | Uncategorized
Are you setting goals for yourself and your technicians? Do you know how many hours the service advisor sold based on the inspections results done by the technician? Do you have regular talks with your technicians and service advisors to optimize work flow in your...
by Uwe "Oova" Kleinschmidt | Aug 21, 2011 | Educational Topics
Text messaging has penetrated our life so much that even people like me and older use it every day. Although we might feel still some resistance in letting people outside of our family and friends into our “inner text circle”, our 17 year old daughter Lina...
by Uwe "Oova" Kleinschmidt | Jul 5, 2011 | Educational Topics, Service Advisor Talk, Social Communication
Is the customer interaction at the counter related to the effectiveness of an online campaign? Can messaging to the customer be automated? Can the service adviser be replaced? Watch this recipe for success when leveraging the counter experience in your online...
by Uwe "Oova" Kleinschmidt | Jun 15, 2011 | Uncategorized
Having one’s business out there on Google or other places seems scary to some and a huge opportunity to others. That anybody can leave an unfiltered review creates some discomfort. To those who feel like it, don’t be afraid, the freedom of the internet...
