by Uwe "Oova" Kleinschmidt | Dec 16, 2012 | Educational Topics, Service Advisor Talk
Do you know the two, most asked questions by motorists when presented with an estimate resulting from an inspection of their vehicle? Why does the work on my car need to be done now? What happens if I don’t do it? You and your service advisor probably...
by Uwe "Oova" Kleinschmidt | Nov 26, 2012 | Service Advisor Talk
I am happy to announce that AutoVitals.com went to the best and most trusted shop in town and received a Tune-Up. We have taken this step to create a platform for collaboration among all of you who care about this industry and experience the impact of the internet as...
by Uwe "Oova" Kleinschmidt | Jul 5, 2011 | Educational Topics, Service Advisor Talk, Social Communication
Is the customer interaction at the counter related to the effectiveness of an online campaign? Can messaging to the customer be automated? Can the service adviser be replaced? Watch this recipe for success when leveraging the counter experience in your online...
by Uwe "Oova" Kleinschmidt | Feb 13, 2011 | Service Advisor Talk, Social Communication
We buy cars with the expectation that they function properly all the time. Feed it some gas from time to time and everything is going to be fine. We go about our business every day and expect our body to function flawlessly. Feed it the right solids and liquids from...
by Uwe "Oova" Kleinschmidt | Jan 22, 2011 | Service Advisor Talk
Service advisors and car owner have the same goal: The car is ‘healthy’ – as in it keeps running all the time and provides the driver with the expected safety, driveability and reliability at the most effective cost possible. Right? Why would so many...
by Uwe "Oova" Kleinschmidt | Jan 17, 2011 | Educational Topics, Service Advisor Talk, Social Communication
One of the most effective ways to illustrate complex issues is by using images or videos, accompanied by a brief but crisp description of the issue. Having to explain the details of a malfunctioning car part can often be made highly effective, simply by sending the...
