October Service Advisor Huddle

October Service Advisor Huddle

October Service Advisor Huddle Pick Up & Follow Up This month, Jake Hilliard and Frank Scandura covered the Pick Up and Follow Up Touchpoints in a huddle for shop implementers and service advisors. You don’t want to miss:  Best Practices for Pick Up and Follow...
7 Touchpoints – Drop Off & Approval

7 Touchpoints – Drop Off & Approval

Service Advisor Huddle, September 2017 Jake Hilliard What important steps are you missing in your motorist drop off phase? Learn best practices for drop off and how to increase approval rates of jobs in this webinar led by Jake Hilliard who has been credited with...
Digital Shop Teams

Digital Shop Teams

Service Advisor Huddle, August 2017 Frank Scandura Digital Shop Teams allow shop owners to work together as a team with Digital Supervisor Trainers, using a team approach to advising. For our August Service Advisor Huddle, we cover the implementation of Digital Shop...
7 Touchpoints – Inspect & Approval

7 Touchpoints – Inspect & Approval

Service Advisor Huddle, June 2017 Uwe Kleinschmidt In the 7 Touchpoints of Motorists’ Engagement, two major portions are the Inspection and Approval steps, which requires constant and clear communication between the techs, service advisors and the motorists. For...