Hide Technician Notes from Motorists in SmartFlow

There are many instances when it may be useful to add a note to a job that is intended only for the service advisor to see and not the customer.  Using a special code “ZZZ” in the body of a note marks a section “For Service Advisor’s Eyes Only.”   Use the steps below to try it out.

Technicians!

1. On your tablet,  go to the tech notes field on a worksheet or inspection topic
2. Enter the information for the service advisor first
3. Type the characters zzz,
4. Then keep entering the rest of the note
5. Tap Save or Submit – DONE!

See the example below

 

Service Advisors!

1. Service advisors can also can use zzz anywhere to designate information “Service Advisor Eyes Only”
2. Just press ‘create/view’ to see the result on the inspection results.

3.Done.