Motorists on Desktop or Mobile will see and hear the Techs’ findings

Taking videos specific to an inspection topic or work order has become super easy. The images below show the motorist experience on a smartphone (at the top) and desktop (at the bottom) of the same tech video.  In this case, the video is embedded in the work order as part of the diagnose and test procedureThe Experience on the smartphone (the video plays in landscape mode).

The experience on the Desktop.

Techs select Video instead of Photo and Start recording

Just like today images and videos are taken using the image button on inspection sheet and work order. In the image below (at the top photo is selected, right below video is selected) you see the toggle for Video and Photo, an icon in the upper right shows the current selection.

For both you can see, how the focus and zoom features are identical, as well as 3 flash modes can be toggled.

Once the video button is pressed, the countdown timer of 20 seconds starts. After the video recording has been stopped, the ability to select the correct frames for the service advisor by a simple finger movement of starting and end pointer is possible. A preview of the video and audio allows to select the accurate window (see below).

As with images, a note can be added to the video (later visible as text overlay) and the result will be uploaded upon pressing the upload button.

Service Advisor can extract shorter videos, edit the notes and disable Audio

Video editing works like a breeze for the service advisor. The following steps are possible (please check image below for the following explanation)

1. To cut a video, let it play on the left-hand side and press “set start” at the time you want the new video to start. Repeat for the finish time, leave at 0 if unchanged
2. Once the right window is selected the ‘Cut’ button will create a new video, and the original one will be deactivated for viewing automatically.
3. The notes entered by the tech already will be visible for the service advisor to edit. Customer visible notes will appear in the inspection result for the customer, shop eyes only notes will only appear in the video editor on the TVP.
4. Define where in the video the notes text overlay should be placed and
5. Define whether any audio should be available for the motorist to listen to (default: on) and whether the video is selected to be viewed by the motorist (default: on).