7 Touchpoints – Inspect & Approval

Service Advisor Huddle, June 2017

Uwe Kleinschmidt

In the 7 Touchpoints of Motorists’ Engagement, two major portions are the Inspection and Approval steps, which requires constant and clear communication between the techs, service advisors and the motorists. For our June Service Advisor Huddle, we cover these two touch points, as well as comparing how SmartFlow and SmartCheck support this process.

Check out the highlights to find out about our recommended process for the inspection & approval touchpoints. For more information, the full version can be seen below!

 

To find out the major differences between SmartFlow and SmartCheck, please watch the full version of the Service Advisor Huddle below:

 

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