by Uwe "Oova" Kleinschmidt | Nov 29, 2015 | Product Management News, SmartFlow, SmartFlow Announcements, Uncategorized
Measure Daily, Change and Gain Our trainers and your feedback created a new detailed report on the Inspection Metrics Report. This report is probably the most valuable report in your business to gain insight in how service advisors and technicians work together. If...
by Uwe "Oova" Kleinschmidt | Nov 8, 2015 | Product Management News, SmartFlow Announcements, Uncategorized
Motorist Education at Estimate Every touchpoint with motorists is an opportunity to educate. You already knew that. In the previous article we covered the use of SmartFlow during vehicle drop-off. For service advisors the touchpoint Estimate is the most important to...
by Uwe "Oova" Kleinschmidt | Nov 8, 2015 | Drop Off, Product Management News, SmartFlow Announcements, Uncategorized
Educate Motorists at Vehicle Drop-Off Every touchpoint with motorists is an opportunity to educate. You already knew that. For some service advisors the vehicle drop-off touchpoint is one that tends to be rushed because too many things need to get done so that the...
by Karl Kleinschmidt | Aug 31, 2015 | Search and Educate (web), Uncategorized
Whenever Google makes changes to local listings, SEO companies want to instinctually only think about how to increase the rankings of the clients. Sometimes SEO Companies have to take a step back and think about how recent Google changes impact searching prospective...
by Uwe "Oova" Kleinschmidt | Aug 31, 2015 | Uncategorized
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by Uwe "Oova" Kleinschmidt | Jul 4, 2015 | Product Management News, Uncategorized, Web Presence Announcements
Keeping your Local Ecosystem Clean Based on Karl’s post the other day we have received quite a bit of requests to clarify why the heck a tracking phone number exposed to Google can create so much local SEO damage. The short answer is: 1. The so-called NAP (Name,...