by Uwe "Oova" Kleinschmidt | Nov 17, 2016 | Educational Topics, Product Management News, SA Huddle, SmartFlow Announcements
Service Advisor Huddle, November 2016 Uwe Kleinschmidt, Bryan Stasch, Michael Bennett To understand what the true benefits of the combination of coaching and Smartflow are, it is important to see real life success stories. ATI VP Bryan Stasch and Coach Michael...
by Neil Reilly-Shapiro | Nov 7, 2016 | Approval, Educational Topics, Product Management News
Know your customers’ buying habits. You’ll need to know your customers’ buying habits as well as their service histories. You should always request your first-time customers’ service records, and should ask them about their service histories verbally as well. This...
by Uwe "Oova" Kleinschmidt | Oct 26, 2016 | Educational Topics, Product Management News, SmartFlow Announcements
The Digital Shop® takes shape in Schools Lindsay, our trainer extraordinaire went back to school. Not as a student but being a professor for two days at the Career and Technology Center Fort Osage. Based on the initiative of SmartFlow users in and around Kansas City,...
by Uwe "Oova" Kleinschmidt | Oct 20, 2016 | Educational Topics, Product Management News, SA Huddle, SmartFlow Announcements
Service Advisor Huddle, October 2016 Bill Connor, Frank Scandura, Tom Dorsey, Annmarie Aristigue This month our guest speakers were our digital supervisor trainers who explained what digital supervisor training is and how it will benefit the shop. Customers who have...
by Uwe "Oova" Kleinschmidt | Oct 13, 2016 | Educational Topics, Mobile, Product Management News, SmartFlow Announcements
Avoid discontinuation so techs ALWAYS stay productive After we discontinued the iPad Mini 1 support, we realized that a new service to maintain the productivity of technicians was needed. We called our partner Apple and came up with a solution we are now ready to...
by Uwe "Oova" Kleinschmidt | Sep 29, 2016 | Educational Topics, Product Management News, SA Huddle, SmartFlow Announcements
Service Advisor Huddle, September 2016 Bob Cooper, Frank Scandura, Uwe Kleinschmidt We had special guests Bob Cooper, president of Elite Worldwide, and Frank Scandura on this service advisor huddle to speak about 10 tips that all shop owners can do to increase sales,...