by Uwe "Oova" Kleinschmidt | Feb 24, 2017 | Best Practices, Customer Retention, Follow Up, Retention Best Practices, The Digital Shop
Turn your Phone to Landscape How do you keep customers coming back? Follow up to Thank Customers and Address Concerns When a customer leaves the visit and drives away, it is important to make sure that is not the last time they think about your shop. By routinely...
by Uwe "Oova" Kleinschmidt | Feb 23, 2017 | Best Practices, Customer Retention, Follow Up, Product News, Retention Best Practices, The Digital Shop
Turn your Phone to Landscape Design and send your own email templates Communicating with Your Customers Made Easy With the ability to add custom photos, text, hyperlinks, and appointment request, you can easily create a professional looking email to your customers in...
by Uwe "Oova" Kleinschmidt | Feb 8, 2017 | Customer Retention, Follow Up, The Digital Shop
Turn your Phone to Landscape Send the right message at the right time Our service reminder emails and text messages make it easy to reinforce to the customer the recommended work needed to get done to take care of their vehicle. Customers expect to be have...
by Uwe "Oova" Kleinschmidt | Jan 20, 2015 | Best Practices, Follow Up, Retention Best Practices
Summary How to engage the Motorist Service Advisor’s Tasks Our Recommendation Reminders to the motorist include vehicle specific recalls, which have been brought to the Motorist’s attention at vehicle drop-off or pick-up during a follow up call Motorists...
by Uwe "Oova" Kleinschmidt | Jan 20, 2015 | Educational Topics, Follow Up, Product Management News, Service Recommendations
Service reminders are sent out to remind motorists of due or overdue services based on archived declined jobs in the Point of Sale software and on other settings. The new AutoVitals service reminder design allows to tailor the message to the motorist and lists the...
by Uwe "Oova" Kleinschmidt | Jan 19, 2015 | Best Practices, Follow Up, Retention Best Practices
All POS systems allow to mark jobs as declined by the motorist during the Estimate Authorization so that reminders can be sent out later, including these declined jobs. Summary How to engage the Motorist Service Advisor’s Tasks Our Recommendation Reminders to...
