by carlo | Apr 19, 2021 | The Digital Shop® Best Practices, Uncategorized
When a coach is added to the BCP, they receive email alerts for all shops that they coach. In some cases, this can lead to an unwanted volume of alerts. To prevent this we have added two notification settings that allow them to control which type of alerts they will...
by carlo | Dec 5, 2020 | Mobile, Product Management News, Product News, Release Notes, Release Notes in TVP.X/TVP Legacy and Autovitals.X, Uncategorized
New Hot Update Support User-Friendly Update Prompts Work Order Outside of WiFi Guided Mode Improvements No action required for Good status Configuration to skip unnecessary notes & images(more info) Camera Improvements Adding multiple photos per session Add...
by Uwe "Oova" Kleinschmidt | Sep 4, 2020 | The Digital Shop® Best Practices, Uncategorized
With the introduction of TVP.X the legacy Vehicle Inspection Results Page will be replaced by its successor, which also includes the SA/Tech Audit feature (for more info click here). This change is planned for the 09/26. Visitors of the page will be informed...
by Uwe "Oova" Kleinschmidt | Aug 28, 2020 | The Digital Shop® Best Practices, Uncategorized
During the Onboarding process shop implementers have now the ability to opt-in all customers for texting at once. In addition, by default, all customers not opted-in yet will be asked to opt-in at drop-off of their vehicle. See below how it is presented to you...
by Uwe "Oova" Kleinschmidt | Aug 27, 2020 | The Digital Shop® Best Practices, Uncategorized
Production Managers (PM) manage typically estimate building and dispatch techs and receive all alerts and tasks configured in the settings (see above) There can only be ONE PM at a time. If this person is not online, the proxy PM takes over. The proxy can be...
by Uwe "Oova" Kleinschmidt | Jun 28, 2020 | Uncategorized
Tasks are created/assigned automatically to the service advisor (SA) The Vehicle Alert Chat and The Task Manager remind the SA to act Automatic Tasks are closed automatically upon the configured SA action The use of the task manager can be found here. This article...
