by Uwe "Oova" Kleinschmidt | Jan 17, 2011 | Educational Topics, Service Advisor Talk, Social Communication
One of the most effective ways to illustrate complex issues is by using images or videos, accompanied by a brief but crisp description of the issue. Having to explain the details of a malfunctioning car part can often be made highly effective, simply by sending the...
by Uwe "Oova" Kleinschmidt | Jan 1, 2011 | Service Advisor Talk
Electronic communication has been wide-spread, and sending out emails from the shop management system to the car owner is a well-known capability. It seems as though that using it for sending out initial or updated estimates meets a lot of resistance by service...
by Uwe "Oova" Kleinschmidt | Jan 1, 2011 | Service Advisor Talk
Service advisors use AutoVitals’ dashboard to get real-time feedback on their Customer Relationship Management stats. Thus, they can make sure the electronic link to car owners is used effectively and for the benefit of both the customer and the shop....