by Uwe "Oova" Kleinschmidt | Feb 21, 2017 | Best Practices, Customer Retention, Product News, Retention Best Practices, The Digital Shop
Turn your Phone to Landscape Run Targeted, Highly Effective Campaigns Personalized, Specific Marketing Made Easy The Campaign Manager allows you to easily zone in a highly targeted, specific segment of your customers, as well as run more broad campaigns in a few...
by Uwe "Oova" Kleinschmidt | Feb 8, 2017 | Customer Retention, Follow Up, The Digital Shop
Turn your Phone to Landscape Send the right message at the right time Our service reminder emails and text messages make it easy to reinforce to the customer the recommended work needed to get done to take care of their vehicle. Customers expect to be have...
by Anastacia Brewer | Feb 2, 2017 | Customer Retention, Pick Up
Turn your Phone to Landscape Thank You For Coming In! See You Next Time! Once again, the importance of executing a great customer experience will set you apart from all the other repairs shops your customer could have given their business too. This SHOULD NOT be a...
by Anastacia Brewer | Jan 31, 2017 | Best Practices, Customer Retention, Drop Off, Retention Best Practices, The Digital Shop, Training
Turn your Phone to Landscape Set expectations to make and keep happy customers. Welcome to the Digital Shop! Start each visit out right by setting your customer’s expectations of the service and communication your Digital Shop will provide. Taking a little extra time...
by Anastacia Brewer | Jan 31, 2017 | Best Practices, Customer Retention, Retention Best Practices, The Digital Shop
Turn your Phone to Landscape We’re Going Mobile- are you in? Mobile phones, mobile websites, mobile applications: the trend is clear. How many mobile devices do the members of your household use daily? Or more importantly, how many of your customers use their...
by Uwe "Oova" Kleinschmidt | Jan 27, 2017 | Customer Retention, Thank You, The Digital Shop
Turn your Phone to Landscape Keep the conversation going, even after the visit ends The visit is over, but the engagement is just begingning After the visit ends, your customers are invited to engage further with your shop through the Thank you Email and Activation...