by Uwe "Oova" Kleinschmidt | Dec 27, 2016 | Best Practices, Customer Retention, Retention Best Practices, Search & Educate Best Practices, Search and Educate (web), The Digital Shop
Turn your Phone to Landscape Leverage your reviews to win new customers Make the most of your customer reviews You’re already going above and beyond to make sure your motorists are satisfied. Make sure you are leveraging this hard work to earn more customers by...
by Uwe "Oova" Kleinschmidt | Dec 19, 2016 | Best Practices, Customer Retention, Retention Best Practices, The Digital Shop
Turn your Phone to Landscape Loyalty Points Program in Action Make it easy to reward your customers for their Loyalty Customers can earn and redeem points from their phones, tablets, desktops, or by walking through the door. Here’s how it works for your staff...
by Uwe "Oova" Kleinschmidt | Dec 15, 2016 | Best Practices, Customer Retention, Retention Best Practices
Turn your Phone to Landscape Make sure Customers are reminded of their Recommendations/Declined Jobs A well defined and implemented Vehicle Pick up Process makes selling jobs easier at the next visit It is crucial the customer leaves your shop knowing what work is...
by Uwe "Oova" Kleinschmidt | Nov 9, 2016 | Best Practices, Pick Up, Retention Best Practices
The quality of your Customer Pick up Process plays a large role in determining the success or failure of your customer retention program. It is crucial that you make sure the customer leaves your shop knowing what work is needed next time. AutoVitals CRM will help you...
by Uwe "Oova" Kleinschmidt | Jan 20, 2015 | Best Practices, Pick Up, Retention Best Practices
Summary How to engage the Motorist Service Advisor’s Tasks Our Recommendation Reminders to the motorist include vehicle specific recalls and recommendations, which have been brought to the Motorist’s attention before the reminder is sent during the last...
by Uwe "Oova" Kleinschmidt | Jan 20, 2015 | Best Practices, Follow Up, Retention Best Practices
Summary How to engage the Motorist Service Advisor’s Tasks Our Recommendation Reminders to the motorist include vehicle specific recalls, which have been brought to the Motorist’s attention at vehicle drop-off or pick-up during a follow up call Motorists...