by Uwe "Oova" Kleinschmidt | Jan 6, 2018 | Approval, Customer Retention, Digital Shop News, Drop Off, Educational Topics, Product Management News, Product News
Turn your Phone to Landscape Best Timing when Educating Motorists Motorists have plenty of opportunities to educate themselves with Google in their pocket. As a consumer, we want to buy and not be sold. By providing them with relevant education in the inspection...
by Uwe "Oova" Kleinschmidt | Jan 6, 2018 | Approval, Customer Retention, Digital Shop News, Drop Off, Educational Topics, Product Management News, Product News
Turn your Phone to Landscape Smart Appointment and Service Reminders Educate Motorists Appointments are the shops’ opportunity to not only fix the initial concern a motorist expressed, but also make sure that pending items are presented so all necessary items...
by Anastacia Brewer | Jan 31, 2017 | Best Practices, Customer Retention, Drop Off, Retention Best Practices, The Digital Shop, Training
Turn your Phone to Landscape Set expectations to make and keep happy customers. Welcome to the Digital Shop! Start each visit out right by setting your customer’s expectations of the service and communication your Digital Shop will provide. Taking a little extra time...
by Uwe "Oova" Kleinschmidt | Dec 30, 2016 | Appointments, Best Practices, Customer Retention, Drop Off, Retention Best Practices, The Digital Shop
Turn your Phone to Landscape Easily manage appointments with AutoVitals Managing your shop appointments made easy With your shop calendar, you can easily schedule appointments, send appointment confirmations and reminders, and view your shop’s schedule. ...
by Uwe "Oova" Kleinschmidt | Feb 21, 2016 | Drop Off, Product Management News, SmartFlow, SmartFlow Announcements, Uncategorized
Selling Declined Jobs and Inspection Results Made Easy In this release we added a few enhancements, which help the service advisor selling more jobs, help the tech identifying the vehicle faster and email and text with customers whose vehicle is not in the shop. In...
by Uwe "Oova" Kleinschmidt | Nov 8, 2015 | Drop Off, Product Management News, SmartFlow Announcements, Uncategorized
Educate Motorists at Vehicle Drop-Off Every touchpoint with motorists is an opportunity to educate. You already knew that. For some service advisors the vehicle drop-off touchpoint is one that tends to be rushed because too many things need to get done so that the...
