by Uwe "Oova" Kleinschmidt | Jan 7, 2018 | Approval, Customer Retention, Digital Shop News, Drop Off, Educational Topics, Follow Up, Inspect, Mobile, Pick Up, Product Management News, Product News, Search and Educate (web), Social Communication, Thank You
Turn your Phone to Landscape Mobile Engagement Made Simple Email is one of the most common ways of communicating. At least if you are a Digital Tourist or Digital Immigrant. Digital Natives seem to have left the email trail and prefer (snap)chat and texting. We...
by Uwe "Oova" Kleinschmidt | Apr 21, 2012 | Social Communication
I am regularly surprised by the ease of communication on Facebook and I am wondering how it changes the way we communicate with one another. Our daughter Lina, who will turn 19, not only claims that she knows every single one of her 973 facebook friends well, but...
by Uwe "Oova" Kleinschmidt | Jul 5, 2011 | Educational Topics, Service Advisor Talk, Social Communication
Is the customer interaction at the counter related to the effectiveness of an online campaign? Can messaging to the customer be automated? Can the service adviser be replaced? Watch this recipe for success when leveraging the counter experience in your online...
by Uwe "Oova" Kleinschmidt | May 2, 2011 | Educational Topics, Effective Website Design, Social Communication, Uncategorized
I was very excited when Google launched Boost Ads; it helped everyone whom did not want to take the driver’s ed of navigating the complex Ad-Words interface. Wish to have your business show up high on Google? Simple, just select the categories you want to show...
by Uwe "Oova" Kleinschmidt | Feb 13, 2011 | Service Advisor Talk, Social Communication
We buy cars with the expectation that they function properly all the time. Feed it some gas from time to time and everything is going to be fine. We go about our business every day and expect our body to function flawlessly. Feed it the right solids and liquids from...
by Uwe "Oova" Kleinschmidt | Jan 17, 2011 | Educational Topics, Service Advisor Talk, Social Communication
One of the most effective ways to illustrate complex issues is by using images or videos, accompanied by a brief but crisp description of the issue. Having to explain the details of a malfunctioning car part can often be made highly effective, simply by sending the...
