by Uwe "Oova" Kleinschmidt | Feb 24, 2018 | Approval, Digital Shop News, Drop Off, Inspect, Mobile, Pick Up, Product Management News, Product News
Turn your Phone to Landscape Text Messages Adjusted for Carriers Even with native texting implementations, carriers like AT&T Mobility and T-Mobile make are very sensitive to links at certain positions in the text message. They simply don’t render...
by Uwe "Oova" Kleinschmidt | Jan 7, 2018 | Approval, Customer Retention, Digital Shop News, Drop Off, Educational Topics, Follow Up, Inspect, Mobile, Pick Up, Product Management News, Product News, Search and Educate (web), Social Communication, Thank You
Turn your Phone to Landscape Mobile Engagement Made Simple Email is one of the most common ways of communicating. At least if you are a Digital Tourist or Digital Immigrant. Digital Natives seem to have left the email trail and prefer (snap)chat and texting. We...
by Uwe "Oova" Kleinschmidt | Jan 7, 2018 | Approval, Customer Retention, Digital Shop News, Educational Topics, Inspect, Pick Up, Product Management News, Product News
Turn your Phone to Landscape Modern Vehicles Require A New Maintenance Approach Modern vehicles with tens of thousands sensors are able to detect the maintenance needs almost automatically, if you believe the car makers. Even if you don’t subscribe to this...
by Anastacia Brewer | Feb 2, 2017 | Customer Retention, Pick Up
Turn your Phone to Landscape Thank You For Coming In! See You Next Time! Once again, the importance of executing a great customer experience will set you apart from all the other repairs shops your customer could have given their business too. This SHOULD NOT be a...
by Uwe "Oova" Kleinschmidt | Jan 26, 2017 | Best Practices, Customer Retention, Pick Up, Retention Best Practices
Turn your Phone to Landscape Prepare for success in the Next Appointment Whether you pre schedule or not, use the Next Appointment to set up a successful next visit Using the Next Appointment button allows your service advisers to quickly make sure the customer will...
by Uwe "Oova" Kleinschmidt | Nov 9, 2016 | Best Practices, Pick Up, Retention Best Practices
The quality of your Customer Pick up Process plays a large role in determining the success or failure of your customer retention program. It is crucial that you make sure the customer leaves your shop knowing what work is needed next time. AutoVitals CRM will help you...
