Customer Retention Best Practices

Below you will find best practices and tips & tricks to ensure your shop is reaching its full potential with Customer Retention.

Joe's Auto - Vital Social

March 22, 2014
Joe's Auto - Vital Contact

April 1, 2014
Joe's Auto - Vital Retention

May 21, 2014
Setting up Service Intervals in your POS system

January 1, 2015
OEM Recommendations at Pick-Up

January 5, 2015
OEM Recommendations in Service Reminders

January 6, 2015
Declined Jobs are an effective CRM method

January 6, 2015
Declined Jobs at Vehicle Pick Up

January 6, 2015
Declined Jobs during Follow Up Calls

January 6, 2015
Declined Jobs at Vehicle Drop-Off

January 6, 2015
Declined Jobs when Scheduling Appointments

January 6, 2015
Recommendation Field at Vehicle Pick-Up

January 8, 2015
Recommended Jobs during Follow Up Calls

January 20, 2015
Recalls in Service Reminders

January 20, 2015
Recommendations in Service Reminders

January 20, 2015
Recalls during Follow Up Calls

January 21, 2015
Recalls at Vehicle Pick Up

January 21, 2015
Vehicle Pick Up Essentials

November 9, 2016
Recommendations & Declined Jobs in your POS

December 16, 2016
Loyalty Points Program in Action

December 20, 2016
Collecting, Responding to, and Promoting Reviews

December 28, 2016
Scheduling and Viewing Appointments

December 30, 2016
Next Appointment Preparation at Pick Up

January 27, 2017
MyCarVitals Mobile App

January 31, 2017
Customer Drop Off Script

February 1, 2017
Retention Campaign Manager

February 22, 2017
Build and Launch Email Campaigns

February 23, 2017
Follow Up Calls

February 24, 2017
Service Reminder Calls

February 27, 2017
OEM Service Recommendations On Point

March 11, 2017
Marking Customers as "No Marketing" in your POS

March 28, 2017
What Do I Do With My serviceteam@ Email?

May 26, 2017
Easy and Effective Permission Based Text Messaging

June 29, 2017
Lost Customer Email Campaign

October 2, 2017
How to Install the AutoVitals Screenshot Tool

May 24, 2018
Best Practices for Using the AutoVitals Screenshot Tool

May 24, 2018
SME Presentation on Reviews 101

August 6, 2019
SME Presentation on Reviews 201

August 20, 2019
SME Presentation on Reviews 301

September 17, 2019

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