Recommendations & Declined Jobs in your POS
Turn your Phone to Landscape Make sure Customers are reminded of their Recommendations/Declined Jobs A well defined and implemented Vehicle Pick up Process makes selling jobs easier at the next visit It is crucial the customer leaves your shop knowing what work...
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SmartFlow Best Practices: Email/Text with Motorists
Turn your Phone to Landscape Text/Email Inspection Results for Faster Approval Communicating with your Customers Made Easy Navigating vehicles in SmartFlow and SmartCheck and sending Inspection results to customers and other repeat actions are launched from the...
read moreVehicle Pick Up Essentials
Enforcing a consistent process at vehicle pick up will not only leave your customers feeling great about their visit with you, but it is also critical to retaining your customers for life. Just follow this one KEY step.
read moreThe Winning Formula: SmartFlow + Coaching
Although AutoVitals has tremendous experience in training shops on best practices for The Digital Shop, we are not a business-coaching company nor is that our intention in strategy. Our formula is instead, to combine the best-in-class experience the business coaches in the industry have to offer with our product expertise.
read moreTeamwork Makes the Dream Work
The Teamwork Meter in SmartFlow Good Teamwork is the main ingredient for high profitability and low attrition in your shop. Technicians, who can rely on service advisors to sell work for them based on inspections results are happy campers. Service advisors, who...
read moreAll Vehicle Actions at ONE Glance
Often the Today’s Vehicles Page (TVP) is populated with lots of vehicle tiles. Shops with lots of tiles need quick access to all actions, which are not immediately available on the work order.
read moreStandard Operating Procedures
A Cheat Sheet for Your Service Advisor, Technician and Yourself [xyz_lbx_custom_shortcode id=29] The following page describes each step in the recommended workflow and how...
read moreRecalls at Vehicle Pick Up
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read moreRecalls during Follow Up Calls
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read moreRecommendations in Service Reminders
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read moreRecalls in Service Reminders
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read moreRecommended Jobs during Follow Up Calls
All POS systems allow to mark jobs as declined by the motorist during the Estimate Authorization so that reminders can be sent out later, including these declined jobs. How to engage the...
read moreDisruptive Business Process Management (BPM) Technology Enters the Auto Repair Industry
AutoVitals unveils game changing technology for the independent auto repair industry at Tire Pros conference in Orlando. Uwe Kleinschmidt, is scheduled to conduct complementary education on how to substantially increase profits, improve shop ARO by over 20% and stay competitive in a changing market.
read moreRecommendation Field at Vehicle Pick-Up
Certain Shop Management Systems (Mitchell 1, Mitchell Team, WinWorks, YES, NapaTracs, etc.) do not support marking jobs as declined. However, all SMS allow for you to input information into the "Recommendation Field". If you are using an SMS that does not support...
read moreDeclined Jobs when Scheduling Appointments
Use Declined Jobs when Motorists call for an Appointment All POS systems allow to mark jobs as declined by the motorist during the Estimate Authorization so that reminders can be sent out later, including these declined jobs. ...
read moreDeclined Jobs at Vehicle Drop-Off
Use Declined Jobs to Prepare the Visit All POS systems allow to mark jobs as declined by the motorist during the Estimate Authorization so that reminders can be sent out later, including these declined jobs. ...
read moreDeclined Jobs during Follow Up Calls
Use Declined Jobs to Follow Up with Motorists All POS systems allow to mark jobs as declined by the motorist during the Estimate Authorization so that reminders can be sent out later, including these declined jobs. ...
read moreDeclined Jobs at Vehicle Pick Up
Prepare the Next Appointment using Declined Jobs All POS systems allow to mark jobs as declined by the motorist during the Estimate Authorization so that reminders can be sent out later, including these declined jobs. ...
read moreDeclined Jobs are an effective CRM method
Use the Declined Jobs Feature in your PoS All POS systems allow to mark jobs as declined by the motorist during the Estimate Authorization so that reminders can be sent out later, including these declined jobs. ...
read moreOEM Recommendations in Service Reminders
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read moreOEM Recommendations at Pick-Up
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read moreSetting up Service Intervals in your POS system
Using the Shop Code Follow Up (SCF) Feature A few POS systems, notably RO Writer allow to set up service intervals for operations (jobs) so that reminders can be sent out. At first sight a very practicable feature, it has its challenges. ...
read moreAutoVitals at SEMA 2014
The AutoVitals team was out on the road in Las Vegas last week at SEMA 2014. Once again the show was THE place to be if you are in the Auto Repair industry and the crowds were standing 3 deep to see SmartFlow in action at the AutoVitals booth. We had the chance to visit with hundreds of shop owners and repair technicians and discuss how they too could be seeing increases in their ARO by over 30%.
read moreSmartFlow Image Editor
Add arrows and circles to your inspection images to emphasize needed repairs!
read moreJoe’s Auto – Vital Retention
Check out how Joe’s Auto continues to retain customers thanks to their mobile application.
read moreJoe’s Auto – Vital Contact
Check out how Joe’s Auto improves their business by attracting customers with his nontraditional website.
read moreJoe’s Auto – Vital Social
Check out how Joe’s Auto helps make customers experience positive in and out of the shop.
read moreAre you a NAPA AutoCare Center?
“It has been more than impressive. We have used it to make several large sales by utilizing the forms and picture functions.” said Jay Moore, President at Safe Way Tire and Auto Center. If you are a NAPA AutoCare Center, then test driving and signing up for the real deal is fast and highly cost-effective.
read moreDo you know Joe’s Auto Center?
Starting with this post we will feature Shop Owner Joe, Service Advisor Bill and Super Tech Sam, who will guide us through best practices the AutoVitals suite of services help implementing. The video featured at the top in this post shows Sam and Bill using our latest product: the Paperless Back Shop providing a win, win, win situation for the shop.
read moreEIS Benefits and FAQ
Welcome to the Frequently Asked Questions (FAQ) and Roadmap for the AutoVitals Paperless Back Shop! ...
read moreMaking Strides Electronically
This is not just another release! We have been busy to advance our Electronic Inspection Sheet (EIS) and the new V1.5 can be seen in Google Play and in the Apple App Store. We have integrated a list of new features, which help technician, service advisor and...
read moreThe Time Has Come
Download your first tablet application from Google Play or the App store. Test the first 50 FREE inspections to find out how well it works for your shop. Check out what savings our charter shops report back to us and try for yourself.
read moreAuto Service Recommendation Library
The AutoVitals TV Service Recommendation Library is available! It uniquely educates motorists about specific repair topics by answering What the service is about, Why should I have this work done, and What if I don’t do it now? Motorists have immediate access to the video information at the time of need, at the counter or at home and work.
read moreThe Mobile Touch
Mobile Applications provide a better user experience than mobile websites AND can be used as notifier for any kind of information you would like your customers to know. It is called push notification and works like text messaging.
Introducing MyCarVitals for iPhone and Android Phones.
Do you need a Mobile Website?
Using smartphones and tablets to search for local businesses has become a wide spread habit and is going to increase, because it is highly convenient. Due to the much smaller available space on especially smartphones easy navigation becomes key for a great user experience. Lets look at a typical website, which has not been optimized ye
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- Lost Customer Email Campaign - October 2, 2017