Customer Retention

  • Impactful Follow-Up
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    Customized CRM Creates Impactful Follow-Up
    August 5, 2018
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    Conversation Center - All you need to text and email
    August 4, 2018
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    Today's Appointments as New Workflow Step
    January 8, 2018
  • reviews
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    Reviews Go Beyond Google
    January 8, 2018
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    Effective Text and Email Campaigns
    January 7, 2018
  • smart appointment reminder focus
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    Smart Service Reminders for higher Appointment Rate
    January 7, 2018
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    Perfect Rendering for Mobile Devices
    January 7, 2018
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    OEM Service Recs Upgraded
    January 7, 2018
  • smartflow best timing
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    Service Advisor Guidance for higher Approval
    January 6, 2018
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    Smart Appointment and Service Reminders
    January 6, 2018
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    Your Own Texting Channel
    January 6, 2018
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    Lost Customer Email Campaign
    October 2, 2017
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    Easy and Effective Permission Based Text Messaging
    June 29, 2017
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    What Do I Do With My serviceteam@ Email?
    May 26, 2017
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    Marking Customers as "No Marketing" in your POS
    March 28, 2017
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    Service Center Account for Motorists
    March 21, 2017
  • OEM service recommendations
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    OEM Service Recommendations On Point
    March 11, 2017
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    State Inspection Reminders
    March 6, 2017
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    Text Message Opt in Made Easy
    March 6, 2017
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    Service Reminder Calls
    February 27, 2017
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    Follow Up Calls
    February 24, 2017
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    Build and Launch Email Campaigns
    February 23, 2017
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    Retention Campaign Manager
    February 22, 2017
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    Service Reminders
    February 9, 2017
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    Customer Pick Up Script
    February 2, 2017
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    Customer Drop Off Script
    February 1, 2017
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    MyCarVitals Mobile App
    January 31, 2017
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    What happens after the visit ends?
    January 28, 2017
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    Next Appointment Preparation at Pick Up
    January 27, 2017
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    How to use Retention Trends Graph
    January 26, 2017
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    Customer Sources
    January 11, 2017
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    Scheduling and Viewing Appointments
    December 30, 2016
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    Collecting, Responding to, and Promoting Reviews
    December 28, 2016
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    Edit Customer/Vehicle Settings and Info
    December 23, 2016
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    Loyalty Points Program in Action
    December 20, 2016
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    Recommendations & Declined Jobs in your POS
    December 16, 2016
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    Retention Issue - Nothing at this Time
    March 19, 2015

Smart Service Reminders for higher Appointment Rate

Seasoned service advisors use the opportunity at pick-up to announce at pick-up that service reminders will hit the motorist’s inbox and cell phone when due and at vehicle drop-off to present the service history and open issues at the counter. Smart appointment service reminders eliminate the difficulties.

Service Center Account for Motorists

Turn your Phone to Landscape Online Portal to make it easy for your customers to reach you, access service history, and know what's coming next. Impress your customers with a personal, online wealth of resources! Your shop can now offer customers 24/7 online access to...

Text Message Opt in Made Easy

Updates to text message opt in make the opt in process easier for staff and customers
We are excited to announce your staff will never have to ask customers for their carrier to sign up customers for text messages. In addition, we have added several other updates to text messaging, making it easier for your staff to communicate with your customers through texting.

Service Reminders

Turn your Phone to Landscape Send the right message at the right time Our service reminder emails and text messages make it easy to reinforce to the customer the recommended work needed to get done to take care of their vehicle. Customers expect to be have...

Customer Pick Up Script

Turn your Phone to Landscape Thank You For Coming In! See You Next Time! Once again, the importance of executing a great customer experience will set you apart from all the other repairs shops your customer could have given their business too. This SHOULD NOT be a...

Customer Sources

Turn your Phone to Landscape Record and Track Customer Sources Where do your customers come from? Knowing where your customers come from is vital information to running your business. Make sure your staff is recording this information in a way you can easily measure...