Customer Retention
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Conversation Center – Smart Text/Email with your customers
Emails and Texting have become the prominent way of digital communication. The Conversation Center integrates both in SmartFlow and allows confirming appointments. In addition, filter by all types of communication to easily find what you are looking for.
Today’s Appointments as New Workflow Step
Today’s Appointments allow you to manage scheduled vehicles easily. Check and manage priorities and update the customer.
Reviews Go Beyond Google
Beyond Reviews at Google My Business & AutoVitals Reviews on Google Search, Facebook & Yelp are important targets. Learn how to steer reviews.
Effective Text and Email Campaigns
Text and email campaigns are vital reaching your customers. Using the Campaign designer and manager makes it simple.
Smart Service Reminders for higher Appointment Rate
Seasoned service advisors use the opportunity at pick-up to announce at pick-up that service reminders will hit the motorist’s inbox and cell phone when due and at vehicle drop-off to present the service history and open issues at the counter. Smart appointment service reminders eliminate the difficulties.
Perfect Rendering for Mobile Devices
Workflow Notifications help shop staff save 30-40% of incoming calls and inform Motorists about the progress of the work on their vehicle.
OEM Service Recs Upgraded
New vehicle technologies replaced the simple oil change service interval by more complex Indicator and Odo/ Time-based OEM Service Recs.
Service Advisor Guidance for higher Approval
Motorists approve more jobs when educated and not pressured. SmartFlow provides Service Advisor Guidance for high approval rates
Smart Appointment and Service Reminders
Smart Appointment Reminders remind motorists about their choices and give you the opportunity to get approval from previously declined jobs.
Your Own Texting Channel
Workflow Notifications help shop staff save 30-40% of incoming calls and inform Motorists about the progress of the work on their vehicle.
Lost Customer Email Campaign
Turn your Phone to Landscape Win Back Lost Customers Are you regularly working to win back lost customers? If not, the time to start is now. A great lost customer email campaign is the key to bringing customers back into your shop. We would love to work with you to...
Easy and Effective Permission Based Text Messaging
Turn your Phone to Landscape Text Messaging is great- but do you have your customers' permission? We can help with that. Texting your customers is great idea, but do it the right way. Many CRM and workflow solutions out there are happy to send your customers text...
What Do I Do With My serviceteam@ Email?
Turn your Phone to Landscape Managing your customer communications and shop calendar made easy The serviceteam@ account allows you to access your customer communications and shop calendar in one convenient location The Google email and calendar accounts provided to...
Marking Customers as “No Marketing” in your POS
Turn your Phone to Landscape Ensure customers that do not want email marketing are left out of email campaigns. Below you will find step by step instructions on how you can mark a customer in your POS to ensure they will not receive email marketing sent by...
Service Center Account for Motorists
Turn your Phone to Landscape Online Portal to make it easy for your customers to reach you, access service history, and know what's coming next. Impress your customers with a personal, online wealth of resources! Your shop can now offer customers 24/7 online access to...
OEM Service Recommendations On Point
OEM Service Recommendations are an important tool to educate the motorist. The new interface built in partnership with Identifix allows us to show the recommendations tailored to the current odometer
State Inspection Reminders
Turn your Phone to Landscape Make it easy for your customers to remember their state inspections Use the State Inspection Reminders to remind your customers of up to three unique inspections required by your state. With the option to include a coupon with the...
Text Message Opt in Made Easy
Updates to text message opt in make the opt in process easier for staff and customers
We are excited to announce your staff will never have to ask customers for their carrier to sign up customers for text messages. In addition, we have added several other updates to text messaging, making it easier for your staff to communicate with your customers through texting.
Service Reminder Calls
Turn your Phone to Landscape Help your Customers Take Care of their Vehicle Provide excellent customer service and increase your retention rate. One of the most effective methods to increase the effectiveness of your shop's service reminder and retention efforts is to...
Follow Up Calls
Turn your Phone to Landscape How do you keep customers coming back? Follow up to Thank Customers and Address Concerns When a customer leaves the visit and drives away, it is important to make sure that is not the last time they think about your shop. By routinely...
Build and Launch Email Campaigns
Turn your Phone to Landscape Design and send your own email templates Communicating with Your Customers Made Easy With the ability to add custom photos, text, hyperlinks, and appointment request, you can easily create a professional looking email to your customers in...
Retention Campaign Manager
Turn your Phone to Landscape Run Targeted, Highly Effective Campaigns Personalized, Specific Marketing Made Easy The Campaign Manager allows you to easily zone in a highly targeted, specific segment of your customers, as well as run more broad campaigns in a few...
Service Reminders
Turn your Phone to Landscape Send the right message at the right time Our service reminder emails and text messages make it easy to reinforce to the customer the recommended work needed to get done to take care of their vehicle. Customers expect to be have...
Customer Pick Up Script
Turn your Phone to Landscape Thank You For Coming In! See You Next Time! Once again, the importance of executing a great customer experience will set you apart from all the other repairs shops your customer could have given their business too. This SHOULD NOT be a...
Customer Drop Off Script
Turn your Phone to Landscape Set expectations to make and keep happy customers. Welcome to the Digital Shop! Start each visit out right by setting your customer’s expectations of the service and communication your Digital Shop will provide. Taking a little extra time...
MyCarVitals Mobile App
Turn your Phone to Landscape We're Going Mobile- are you in? Mobile phones, mobile websites, mobile applications: the trend is clear. How many mobile devices do the members of your household use daily? Or more importantly, how many of your customers use their mobile...
What happens after the visit ends?
Turn your Phone to Landscape Keep the conversation going, even after the visit ends The visit is over, but the engagement is just begingning After the visit ends, your customers are invited to engage further with your shop through the Thank you Email and Activation...
Next Appointment Preparation at Pick Up
Turn your Phone to Landscape Prepare for success in the Next Appointment Whether you pre schedule or not, use the Next Appointment to set up a successful next visit Using the Next Appointment button allows your service advisers to quickly make sure the customer will...
How to use Retention Trends Graph
Turn your Phone to Landscape Measure your success! The retention trends allows you to at a glance measure the performance of your CRM efforts, as well as create and stick to an action plan for improvement. ...
Customer Sources
Turn your Phone to Landscape Record and Track Customer Sources Where do your customers come from? Knowing where your customers come from is vital information to running your business. Make sure your staff is recording this information in a way you can easily measure...
Scheduling and Viewing Appointments
Turn your Phone to Landscape Easily manage appointments with AutoVitals Managing your shop appointments made easy With your shop calendar, you can easily schedule appointments, send appointment confirmations and reminders, and view your shop's schedule. [tabs...
Collecting, Responding to, and Promoting Reviews
Turn your Phone to Landscape Leverage your reviews to win new customers Make the most of your customer reviews You're already going above and beyond to make sure your motorists are satisfied. Make sure you are leveraging this hard work to earn more customers by...
Edit Customer/Vehicle Settings and Info
Turn your Phone to Landscape Manage customer info and settings in one place View and Edit Motorist Information Easily Use the Vehicle and Driver Directory to manage and edit settings for motorists and their vehicles. ...
Loyalty Points Program in Action
Turn your Phone to Landscape Loyalty Points Program in Action Make it easy to reward your customers for their Loyalty Customers can earn and redeem points from their phones, tablets, desktops, or by walking through the door. Here's how it works for your staff and...
Recommendations & Declined Jobs in your POS
Turn your Phone to Landscape Make sure Customers are reminded of their Recommendations/Declined Jobs A well defined and implemented Vehicle Pick up Process makes selling jobs easier at the next visit It is crucial the customer leaves your shop knowing what work...
Retention Issue – Nothing at this Time
There are no Retention Systems Issues at this time
- V5.0.12 Topic and Photo/Image/Notes Editor - April 9, 2019
- Changing your PoS Server Guidelines - February 28, 2018
- Lost Customer Email Campaign - October 2, 2017