SmartFlow/CRM Training

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    Action Required: Communicating with TechOps on the TVP
    November 14, 2017
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    Motorist Decisions to Approve More Work
    November 14, 2017
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    Retention Training Webinar
    November 10, 2017
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    SmartFlow Training Webinar
    November 9, 2017
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    How Google Helps Motorists Make Decisions
    November 7, 2017
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    Retention Deep Dive Webinar
    November 3, 2017
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    How to Establish a Remote Connection on an iPad
    October 31, 2017
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    4 Questions for Great Support Tickets
    October 27, 2017
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    Billing FAQs
    October 26, 2017
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    Retention Loyalty Points Webinar
    October 26, 2017
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    October Service Advisor Huddle
    October 26, 2017
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    7 Touchpoints and Reporting Webinar
    October 24, 2017
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    Search and Educate Webinar
    October 19, 2017
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    Retention Special Topics Webinar - Call Campaigns
    October 12, 2017
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    SmartFlow Deep Dive Webinar
    October 12, 2017
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    7 Touchpoints - Drop Off, Inspect & Approval
    October 10, 2017
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    Campaign Manager Webinar
    October 5, 2017
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    How to Perform a Clean Install of the SmartFlow App
    October 5, 2017
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    7 Touchpoints - Search & Educate
    October 3, 2017
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    Lost Customer Email Campaign
    October 2, 2017
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    7 Touchpoints - Drop Off & Approval
    September 29, 2017
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    Digital Shop Teams
    August 31, 2017
  • smartflow customer notes
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    Customer and Shop-Only Notes Revisited
    August 19, 2017
  • VibAlert SmartFlow
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    VibAlerts keep Technicians focus on the Vehicle
    August 2, 2017
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    Transparency builds Trust: Workflow Notifications to Update Motorists
    July 11, 2017
  • Tech Videos
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    Motorists See and Hear Tech Videos
    July 9, 2017
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    Easy and Effective Permission Based Text Messaging
    June 29, 2017
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    7 Touchpoints - Inspect & Approval
    June 22, 2017
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    AutoVitals V3.4 Sneak Peak
    June 1, 2017
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    What Do I Do With My serviceteam@ Email?
    May 26, 2017
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    The Digital Shop® Talk Dos and Don'ts
    May 26, 2017
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    Marking Customers as "No Marketing" in your POS
    March 28, 2017
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    'Centroid' and Your Web Presence
    March 22, 2017
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    Service Center Account for Motorists
    March 21, 2017
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    AutoVitals V3.0 Overview
    March 16, 2017
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    From Compact to Comprehensive
    March 11, 2017
  • OEM service recommendations
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    OEM Service Recommendations On Point
    March 11, 2017
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    Make Specific Business Directory
    March 10, 2017
  • SmartFlow photo caption
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    Photo Captions For Digital Inspections
    March 10, 2017
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    Tablet Training for Technicians
    March 9, 2017
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    State Inspection Reminders
    March 6, 2017
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    Text Message Opt in Made Easy
    March 6, 2017
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    Service Reminder Calls
    February 27, 2017
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    Follow Up Calls
    February 24, 2017
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    Build and Launch Email Campaigns
    February 23, 2017
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    Best Results Require a Process Change
    February 23, 2017
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    Retention Campaign Manager
    February 22, 2017
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    Using Smart Markers
    February 16, 2017
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    Freezing and Unfreezing the Work Order
    February 9, 2017
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    Service Reminders
    February 9, 2017
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    Customer Pick Up Script
    February 2, 2017
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    Customer Drop Off Script
    February 1, 2017
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    MyCarVitals Mobile App
    January 31, 2017
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    What happens after the visit ends?
    January 28, 2017
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    Next Appointment Preparation at Pick Up
    January 27, 2017
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    How to use Retention Trends Graph
    January 26, 2017
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    Retention Campaign Manager 2.0
    January 26, 2017
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    ASA Summit Colorado 2017
    January 26, 2017
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    From Whiteboard to Digital Control Center
    January 18, 2017
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    TopFuel - Featuring Mickey's Automotive
    January 14, 2017
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    Customer Sources
    January 11, 2017
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    this is a test
    January 10, 2017
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    Call Analysis
    January 7, 2017
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    SmartFlow App Release Notes
    January 3, 2017
  • canned jobs
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    How to Configure and Use Canned Jobs
    January 1, 2017
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    Today's Vehicle Page: Assign and Prioritize Work from Technician View
    December 31, 2016
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    Scheduling and Viewing Appointments
    December 30, 2016
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    A Look Back on 2016
    December 29, 2016
  • workflow
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    SmartFlow: Customize your Standard Workflow
    December 28, 2016
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    Collecting, Responding to, and Promoting Reviews
    December 28, 2016
  • workflow management smartflow
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    SmartFlow Advanced: Workflow on Steroids
    December 26, 2016
  • TeE-Times
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    SmartFlow: TeE-Times for Payroll and Key Reports
    December 24, 2016
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    Edit Customer/Vehicle Settings and Info
    December 23, 2016
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    Tablet Best Practices: Job Approval & The Active Vehicles Screen
    December 23, 2016
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    Loyalty Points Program in Action
    December 20, 2016
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    Best Practices: SmartFlow Fitness
    December 19, 2016
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    Recommendations & Declined Jobs in your POS
    December 16, 2016
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    SmartFlow Best Practices: Email/Text with Motorists
    December 8, 2016
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    NAPA and AutoVitals Join Forces for Next Gen Techs
    December 5, 2016
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    Combine Coaching with Productivity Tools to Win
    November 18, 2016
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    Vehicle Pick Up Essentials
    November 9, 2016
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    8 Keys to Selling Auto Service
    November 8, 2016
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    Technicians of Tomorrow taste The Digital Shop®
    October 26, 2016
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    Digital Supervisor Training
    October 21, 2016
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    The Digital Shop® Tablet Subscription
    October 14, 2016
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    10 Tips with Bob Cooper and Frank Scandura
    September 29, 2016
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    The Winning Formula: SmartFlow + Coaching
    September 15, 2016
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    TopFuel - Featuring Asian AutoTech of Ventura
    September 8, 2016
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    Keep Your Team On Track with SmartFlow Trends
    September 4, 2016
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    Reliability and New Benefits with Shop Approval
    August 29, 2016
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    Seven Best Practices in the Digital Shop
    August 25, 2016
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    Discontinuation of the Ipad Mini1 and How it Might Affect Your Operation
    August 13, 2016
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    TopFuel - Featuring Babcock Auto Care
    August 5, 2016
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    Tips and Tricks for SmartCheck and SmartFlow
    August 5, 2016
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    Selling At Car Delivery
    August 4, 2016
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    Telematics - Hype or Real Opportunity?
    July 31, 2016
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    Retention and SmartFlow Release - July 2016
    July 28, 2016
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    How's your SmartFlow Fitness?
    July 24, 2016
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    Instructions to Improve your SmartFlow Fitness Results
    July 23, 2016
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    Inspection Results for Motorist Education on the Go
    July 20, 2016
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    What Is A Brand Style Guide and Why Does My Business Need One?
    June 30, 2016
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    Quick Wins with SmartFlow
    June 24, 2016
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    5 Reasons Why You Should Add Mobile AdWords To Your Marketing Strategy
    June 22, 2016
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    Celebrating the 10th AutoVitals Partner Workshop
    June 1, 2016
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    Retention and SmartFlow Release - May 2016
    May 20, 2016
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    Inspection Results in a Different Language? No Problem.
    May 12, 2016
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    Retention and SmartFlow Release - April 2016
    April 21, 2016
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    Inspection Revision Manager
    April 18, 2016
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    Uploading Indicator for Inspection Images
    April 18, 2016
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    SmartFlow App Release v1.15
    April 9, 2016
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    Issues with Google My Business Pages
    April 1, 2016
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    Retention and SmartFlow Release
    March 24, 2016
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    Inspection Metrics Re-Visited
    March 24, 2016
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    Get in Direct Contact with Tech Support
    March 22, 2016
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    Verify Electronic Communication to Your Customers
    March 21, 2016
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    Monitor and Protect Profitability
    March 20, 2016
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    Call Conversions
    February 26, 2016
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    KeyTag and Selling at Vehicle Drop-Off
    February 22, 2016
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    TopFuel Trains You and Your Service Advisor
    February 8, 2016
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    Adding and Modifying Vehicles Efficiently
    February 8, 2016
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    Keeping Up with the Local Search Ecosystem
    February 2, 2016
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    Reading the worksheet on the tablet
    January 30, 2016
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    Smart Markers
    January 28, 2016
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    Smart Markers at Work
    January 24, 2016
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    Teamwork Makes the Dream Work
    January 21, 2016
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    SmartFlow Reports Enable Positive Changes
    January 14, 2016
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    SmartFlow Special Markers Addition
    January 9, 2016
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    The Power of Invisible Information: What You Need to Know About Rich Snippet
    January 5, 2016
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    SmartFlow For Different Applications
    December 26, 2015
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    All Vehicle Actions at ONE Glance
    December 26, 2015
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    SmartFlow and NAPA Tracs
    December 17, 2015
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    New technician alerts and more in the SmartFlow v1.13 tablet app!
    December 17, 2015
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    Your Daily SmartFlow Inspiration
    December 14, 2015
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    Immediate Benefits from the Inspection Metrics Report
    November 29, 2015
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    What to Expect with the New Google Plus
    November 24, 2015
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    SmartFlow Training Goes to the Next Level
    November 15, 2015
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    Sales Tool for Service Advisors in SmartFlow - Part II
    November 9, 2015
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    Sales Tool for Service Advisors - Built Into SmartFlow
    November 8, 2015
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    Tips and Tricks from Onsite Trainers
    October 22, 2015
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    Inspect ALL your vehicles
    October 16, 2015
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    Efficiency and Security for SmartFlow
    September 20, 2015
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    SmartFlow SOP Review
    September 12, 2015
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    Emission and Safety Inspections are Too Important 
    September 12, 2015
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    Interacting with Google Plus My Business Pages
    August 31, 2015
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    You Wanted More Than Inspection Results. Here it is!
    August 31, 2015
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    SmartFlow Standard Operating Procedures
    August 31, 2015
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    The Power of Images
    August 28, 2015
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    Images Sell - When do YOU start Digital?
    August 24, 2015
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    The True Power of TopFuel
    August 10, 2015
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    Make Finished Work Visible
    August 9, 2015
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    AV Partner Workshops - A New Way to Collaborate
    July 28, 2015
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    Communication with your Customer from the Tech View
    July 24, 2015
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    How To Take Screenshots Fast
    July 24, 2015
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    Best Practices for Techs & The Counter Huddle
    July 24, 2015
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    Audible Alerts and More in SmartFlow App v1.12
    July 15, 2015
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    Taking a NAP? Your Local SEO Company Shouldn't!
    July 5, 2015
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    Is your Web Presence Neglected and Inconsistent?
    July 1, 2015
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    Training is 1 of 4 Pillars of Success!
    June 29, 2015
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    Standard Operating Procedures Huddle
    June 19, 2015
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    Standard Operating Procedures
    June 17, 2015
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    SmartFlow v1.11.5 Tablet App Update
    June 15, 2015
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    Fully Integrated Customer Communication In SmartFlow
    June 13, 2015
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    Automated Inconsistency Detection for TeE-Time
    June 8, 2015
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    Are You On The Fast Response Team?
    June 1, 2015
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    Hello Houston, this is SmartFlow
    June 1, 2015
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    SmartFlow 2.0
    May 29, 2015
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    SmartFlow Add On for M.Key
    May 27, 2015
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    Finger Action to Dispatch Technicians and Vehicles
    May 25, 2015
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    Service Advisor and Technician Performance Report
    May 16, 2015
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    Inspection Results on your Smartphone
    May 16, 2015
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    New Video Reports Show Tech's Mojo
    May 1, 2015
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    What does Responsive Web Design really get me?
    April 29, 2015
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    The Next Chat is Yours
    April 27, 2015
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    Mobile Unfriendly? Don't Mess With Google.
    April 13, 2015
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    Inspection Results not Accessible? Not going to happen!
    April 6, 2015
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    SmartFlow and TeE Times
    April 3, 2015
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    4.15.2015 SmartFlow Tablet Issue
    April 2, 2015
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    Lessons from Borders Going Out of Business and Why it Matters for Auto Repair
    March 24, 2015
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    Drinking the Kool-Aid at ATI's Super Conference 2015
    March 22, 2015
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    SmartFlow: Tablet Accessories for Technicians
    March 22, 2015
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    Acquisition Issue - Nothing at this Time
    March 19, 2015
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    Retention Issue - Nothing at this Time
    March 19, 2015
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    SmartFlow Add On for ALLDATA Manage
    March 6, 2015
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    Select your KPI and Improve your Business
    March 1, 2015
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    TeE Times Sneak Peek
    February 27, 2015
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    The Importance of Call Analytics
    February 25, 2015
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    Murphy's Autocare - Customer Retention
    February 25, 2015
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    SmartFlow - Techs Mark Problem Area with One Finger
    February 19, 2015
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    SmartFlow with TeE-Time
    February 17, 2015
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    Compare your Metrics with the Best in the Network
    January 29, 2015
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    SmartFlow v1.9 App Update
    January 27, 2015
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    SmartFlow: Automatic Merging of Inspection Results
    January 26, 2015
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    SmartFlow: Change to Vehicle Closeout in NAPA TRACS
    January 26, 2015
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    TopFuel: Personalize the Thank-You Email
    January 26, 2015
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    SmartFlow: Advanced Retention Reports
    January 26, 2015
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    Recalls at Vehicle Pick Up
    January 21, 2015
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    Recalls during Follow Up Calls
    January 21, 2015
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    Customize Service Reminders
    January 20, 2015
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    Recommendations in Service Reminders
    January 20, 2015
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    Recalls in Service Reminders
    January 20, 2015
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    Recommended Jobs during Follow Up Calls
    January 20, 2015
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    Hide Technician Notes from Motorists in SmartFlow
    January 12, 2015
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    Disruptive Business Process Management (BPM) Technology Enters the Auto Repair Industry
    January 8, 2015
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    Recommendation Field at Vehicle Pick-Up
    January 8, 2015
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    Declined Jobs when Scheduling Appointments
    January 6, 2015
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    Declined Jobs at Vehicle Drop-Off
    January 6, 2015
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    Declined Jobs during Follow Up Calls
    January 6, 2015
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    Declined Jobs at Vehicle Pick Up
    January 6, 2015
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    Declined Jobs are an effective CRM method
    January 6, 2015
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    OEM Recommendations in Service Reminders
    January 6, 2015
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    OEM Recommendations at Pick-Up
    January 5, 2015
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    Setting up Service Intervals in your POS system
    January 1, 2015
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    SmartFlow Add On for MaxxTraxx
    December 19, 2014
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    SmartFlow Add On for YES
    December 18, 2014
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    SmartFlow Add On For WinWorks
    December 14, 2014
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    SmartFlow Add On for Mitchell 1
    December 12, 2014
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    SmartFlow Add On for RO Writer
    December 6, 2014
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    SmartFlow Add On for NAPA Tracs
    December 2, 2014
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    Data Turns into Reports
    November 25, 2014
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    AutoVitals at SEMA 2014
    November 13, 2014
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    Before SmartFlow
    November 7, 2014
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    SmartFlow Best Practices
    October 24, 2014
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    SmartFlow: Tips for Every Day Use
    October 19, 2014
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    Front Counter Transformation Timelapse
    October 16, 2014
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    Expectations from SmartFlow - Customer Case Study
    October 15, 2014
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    Found on Road Dead - No it's not a Ford
    October 8, 2014
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    Running out of time? SmartFlow tells you where it went.
    August 24, 2014
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    SmartFlow Image Editor
    August 9, 2014
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    SmartFlow - Communicate with Motorists
    August 4, 2014
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    Introducing SmartFlow
    August 1, 2014
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    Immediate Results with TOP FUEL
    July 28, 2014
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    Smart Chat
    July 15, 2014
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    SmartFlow: Roger That .....
    July 7, 2014
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    Become a Tire Expert
    June 8, 2014
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    The Invisible Cloak - Curse or Blessing?
    June 2, 2014
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    Joe's Auto - Vital Retention
    May 21, 2014
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    SmartFlow with Drag n Drop
    May 19, 2014
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    SmartFlow in Action
    May 12, 2014
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    The Built-In Time Saver
    April 7, 2014
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    Joe's Auto - Vital Contact
    April 1, 2014
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    Work Order Rack - Paper or Digital?
    March 24, 2014
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    Joe's Auto - Vital Social
    March 22, 2014
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    Workflow Management
    March 12, 2014
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    Print Inspection Results from your Tablet
    March 2, 2014
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    The Path to Engagement
    February 25, 2014
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    Show your Face in Google Search
    February 18, 2014
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    Are you a NAPA AutoCare Center?
    February 3, 2014
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    Do you know Joe's Auto Center?
    January 26, 2014
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    Joe's Auto - PBS Paperless Back Shop AutoVitals
    January 3, 2014
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    Joe's Auto - PBS Paperless Back Shop NAPA
    January 2, 2014
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    Joe's Auto chooses NAPA DVI
    December 14, 2013
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    Joe's Auto - AutoVitals EIS
    December 8, 2013
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    Battery Service Recommendation
    October 18, 2013
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    Tire Replacement Service Recommendation
    October 18, 2013
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    Oil Change Service Recommendation
    October 18, 2013
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    The Auto Repair Pharmacist Story
    September 15, 2013
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    EIS: First Field Report
    September 5, 2013
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    Is Your Database a Black Hole?
    August 26, 2013
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    Effective Service Reminders
    July 31, 2013
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    Measuring Technician Effectiveness
    July 3, 2013
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    EIS Benefits and FAQ
    July 3, 2013
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    Making Strides Electronically
    June 3, 2013
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    Turn Searches into Customers
    May 10, 2013
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    New and improved EIS in the App Store!
    May 6, 2013
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    The Time Has Come
    April 29, 2013
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    Auto Service Recommendation Library
    April 10, 2013
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    Windshield Wiper Service Recommendation
    April 6, 2013
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    Water Pump Service Recommendation
    April 6, 2013
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    Serpentine Belt Service Recommendation
    April 6, 2013
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    Coolant Service Recommendation
    April 6, 2013
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    Cabin Air Filter Service Recommendation
    April 6, 2013
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    Brake Pads Service Recommendation
    April 6, 2013
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    Air Filter Service Recommendation
    April 6, 2013
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    The Countdown Has Begun
    April 4, 2013
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    Tracking Ad Campaigns
    April 1, 2013
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    Vision KC 2013 - Highlights
    March 24, 2013
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    Vision 2013 - Technology and trends interviews
    March 18, 2013
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    Tap, Snap and Talk
    March 8, 2013
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    Mobile Devices in the Service Bay?
    February 25, 2013
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    Shop Owner Magazine Features AutoVitals Client
    February 18, 2013
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    Join AutoVitals TV!
    February 13, 2013
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    Transmission Service Recommendation
    February 12, 2013
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    Shocks and Struts Service Recommendation
    February 12, 2013
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    Brake Fluid Service Recommendation
    February 12, 2013
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    The Mobile Touch
    January 8, 2013
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    Motorists use the internet. Is your Shop Software Online?
    December 31, 2012
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    This estimate seems expensive, what if we don't do it today?
    December 16, 2012
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    The wait is over
    December 14, 2012
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    Promoting Mobile Apps
    December 6, 2012
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    Are you Engaged?
    December 2, 2012
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    Explore the New AutoVitals.com!
    November 26, 2012
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    The Web-University has been launched!
    November 14, 2012
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    Going Mobile - Are You In?
    November 14, 2012
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    ALLDATA invited for a webinar about Social Search and hundreds signed up
    November 3, 2012
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    Educating the Motorist at Vehicle Pick-Up
    October 24, 2012
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    Add Modern Customer Interaction to your Shop Management System
    October 13, 2012
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    What happened to my Google Places Listing?
    October 3, 2012
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    Our Clients
    September 15, 2012
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    Like a Dentist?
    May 18, 2012
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    Schedule Appointments at Vehicle Pick-up
    May 18, 2012
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    Get More Appointments with our NEW Release
    May 14, 2012
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    Tell me something
    April 22, 2012
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    Shop Owner Magazine April 2012: Using The Web To Enhance Your Customer Service Efforts
    April 16, 2012
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    Shop Owners Recommend AutoVitals
    April 16, 2012
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    Is Google Nuts?
    April 12, 2012
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    Smart Funnels Create More Customers
    March 23, 2012
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    "ALLDATA selects AutoVitals as the best solution..."
    March 7, 2012
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    Do you need a Mobile Website?
    February 19, 2012
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    Improving Customer Service Beyond The Counter
    February 4, 2012
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    Have Search Results Become Unpredictable?
    January 21, 2012
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    Capturing Inspection Results Electronically
    December 5, 2011
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    Reviews Featured on Your Website Are ALL on Google!
    December 1, 2011
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    Call on Click
    November 13, 2011
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    Monitor and Increase Technician Productivity
    October 8, 2011
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    Increase Technician Productivity using QuickTrac
    September 12, 2011
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    Success Metrics You Shouldn't Overlook
    September 11, 2011
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    A New Way of Leveraging Reviews
    September 10, 2011
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    Do u txt?
    August 22, 2011
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    Dear Business Owner/Web Designer
    July 29, 2011
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    Online Communication Beyond the Counter - Social Search for Auto Repair Shops Part 5
    July 6, 2011
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    A Bad Review! Is there such a thing?- Social Search for Auto Repair Part 4
    June 16, 2011
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    Click or Not to Click - Social Search for Auto Repair Shops Part 3
    May 10, 2011
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    Boost Your Presence With Boost Ads - A Second Look
    May 2, 2011
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    Make Your Website A Google Trusted Review Source
    April 24, 2011
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    Some Like It Hot - Social Search for Auto Repair Shops Part 2
    April 9, 2011
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    Making Service Reminders Effective
    March 22, 2011
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    How Social Search Helps Car Owners Find The Right Auto Repair Shop
    March 21, 2011
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    Looking Up Our (Car's) Vital Signs
    February 13, 2011
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    Preventive Maintenance Can Be Fun
    January 23, 2011
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    More Than A 1,000 Words
    January 17, 2011
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    Sending Effective Emails To Car Owners
    January 2, 2011
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    The (Not So) Secret Sauce, part I
    January 2, 2011