The Digital Shop SmartFlow X Training The (Not So) Secret Sauce, part I January 2, 2011 Sending Effective Emails To Car Owners January 2, 2011 More Than A 1,000 Words January 17, 2011 Preventive Maintenance Can Be Fun January 23, 2011 Looking Up Our (Car's) Vital Signs February 13, 2011 How Social Search Helps Car Owners Find The Right... March 21, 2011 Making Service Reminders Effective March 22, 2011 Some Like It Hot - Social Search for Auto... April 9, 2011 Make Your Website A Google Trusted Review Source April 24, 2011 Boost Your Presence With Boost Ads - A Second... May 2, 2011 Click or Not to Click - Social Search for... May 10, 2011 A Bad Review! Is there such a thing?- Social... June 16, 2011 Online Communication Beyond the Counter - Social Search for... July 6, 2011 Dear Business Owner/Web Designer July 29, 2011 Do u txt? August 22, 2011 A New Way of Leveraging Reviews September 10, 2011 Success Metrics You Shouldn't Overlook September 11, 2011 Increase Technician Productivity using QuickTrac September 12, 2011 Monitor and Increase Technician Productivity October 8, 2011 Call on Click November 13, 2011 Reviews Featured on Your Website Are ALL on Google! December 1, 2011 Capturing Inspection Results Electronically December 5, 2011 Have Search Results Become Unpredictable? January 21, 2012 Improving Customer Service Beyond The Counter February 4, 2012 Do you need a Mobile Website? February 19, 2012 "ALLDATA selects AutoVitals as the best solution..." March 7, 2012 Smart Funnels Create More Customers March 23, 2012 Is Google Nuts? April 12, 2012 Shop Owners Recommend AutoVitals April 16, 2012 Shop Owner Magazine April 2012: Using The Web To... April 16, 2012 Tell me something April 22, 2012 Get More Appointments with our NEW Release May 14, 2012 Vehicle Pick-up May 18, 2012 Like a Dentist? May 18, 2012 Our Clients September 15, 2012 What happened to my Google Places Listing? October 3, 2012 Add Modern Customer Interaction to your Shop Management System October 13, 2012 Educating the Motorist at Vehicle Pick-Up October 24, 2012 ALLDATA invited for a webinar about Social Search and... November 3, 2012 Going Mobile - Are You In? November 14, 2012 The Web-University has been launched! November 14, 2012 Explore the New AutoVitals.com! November 26, 2012 Are you Engaged? December 2, 2012 Promoting Mobile Apps December 6, 2012 The wait is over December 14, 2012 This estimate seems expensive, what if we don't do... December 16, 2012 Motorists use the internet. Is your Shop Software Online? December 31, 2012 The Mobile Touch January 8, 2013 Brake Fluid Service Recommendation February 12, 2013 Shocks and Struts Service Recommendation February 12, 2013 Transmission Service Recommendation February 12, 2013 Join AutoVitals TV! February 13, 2013 Shop Owner Magazine Features AutoVitals Client February 18, 2013 Mobile Devices in the Service Bay? February 25, 2013 Tap, Snap and Talk March 8, 2013 Vision 2013 - Technology and trends interviews March 18, 2013 Vision KC 2013 - Highlights March 24, 2013 Tracking Ad Campaigns April 1, 2013 The Countdown Has Begun April 4, 2013 Air Filter Service Recommendation April 6, 2013 Brake Pads Service Recommendation April 6, 2013 Cabin Air Filter Service Recommendation April 6, 2013 Coolant Service Recommendation April 6, 2013 Serpentine Belt Service Recommendation April 6, 2013 Water Pump Service Recommendation April 6, 2013 Windshield Wiper Service Recommendation April 6, 2013 Auto Service Recommendation Library April 10, 2013 The Time Has Come April 29, 2013 New and improved EIS in the App Store! May 6, 2013 Turn Searches into Customers May 10, 2013 Making Strides Electronically June 3, 2013 EIS Benefits and FAQ July 3, 2013 Measuring Technician Effectiveness July 3, 2013 Effective Service Reminders July 31, 2013 Is Your Database a Black Hole? August 26, 2013 EIS: First Field Report September 5, 2013 The Auto Repair Pharmacist Story September 15, 2013 Oil Change Service Recommendation October 18, 2013 Tire Replacement Service Recommendation October 18, 2013 Battery Service Recommendation October 18, 2013 Joe's Auto - AutoVitals EIS December 8, 2013 Joe's Auto chooses NAPA DVI December 14, 2013 Joe's Auto - PBS Paperless Back Shop NAPA January 2, 2014 Joe's Auto - PBS Paperless Back Shop AutoVitals January 3, 2014 Do you know Joe's Auto Center? January 26, 2014 Are you a NAPA AutoCare Center? February 3, 2014 Show your Face in Google Search February 18, 2014 The Path to Engagement February 25, 2014 Print Inspection Results from your Tablet March 2, 2014 Workflow Management March 12, 2014 Joe's Auto - Vital Social March 22, 2014 Work Order Rack - Paper or Digital? March 24, 2014 Joe's Auto - Vital Contact April 1, 2014 The Built-In Time Saver April 7, 2014 SmartFlow in Action May 12, 2014 SmartFlow with Drag n Drop May 19, 2014 Joe's Auto - Vital Retention May 21, 2014 The Invisible Cloak - Curse or Blessing? June 2, 2014 Become a Tire Expert June 8, 2014 SmartFlow: Roger That ..... July 7, 2014 Smart Chat July 15, 2014 Immediate Results with TOP FUEL July 28, 2014 Introducing SmartFlow August 1, 2014 SmartFlow - Communicate with Motorists August 4, 2014 SmartFlow Image Editor August 9, 2014 Running out of time? SmartFlow tells you where it... August 24, 2014 Found on Road Dead - No it's not a... October 8, 2014 Expectations from SmartFlow - Customer Case Study October 15, 2014 Front Counter Transformation Timelapse October 16, 2014 SmartFlow: Tips for Every Day Use October 19, 2014 SmartFlow Best Practices October 24, 2014 Before SmartFlow November 7, 2014 AutoVitals at SEMA 2014 November 13, 2014 Data Turns into Reports November 25, 2014 SmartFlow Add On for NAPA Tracs December 2, 2014 SmartFlow Add On for RO Writer December 6, 2014 SmartFlow Add On for Mitchell 1 December 12, 2014 SmartFlow Add On For WinWorks December 14, 2014 SmartFlow Add On for YES December 18, 2014 SmartFlow Add On for MaxxTraxx December 19, 2014 Setting up Service Intervals in your POS system January 1, 2015 OEM Recommendations at Pick-Up January 5, 2015 OEM Recommendations in Service Reminders January 6, 2015 Declined Jobs are an effective CRM method January 6, 2015 Declined Jobs at Vehicle Pick Up January 6, 2015 Declined Jobs during Follow Up Calls January 6, 2015 Declined Jobs at Vehicle Drop-Off January 6, 2015 Declined Jobs when Scheduling Appointments January 6, 2015 Recommendation Field at Vehicle Pick-Up January 8, 2015 Disruptive Business Process Management (BPM) Technology Enters the Auto... January 8, 2015 Hide Technician Notes from Motorists in SmartFlow January 12, 2015 Recommended Jobs during Follow Up Calls January 20, 2015 Recalls in Service Reminders January 20, 2015 Recommendations in Service Reminders January 20, 2015 Customize Service Reminders January 20, 2015 Recalls during Follow Up Calls January 21, 2015 Recalls at Vehicle Pick Up January 21, 2015 SmartFlow: Advanced Retention Reports January 26, 2015 TopFuel: Personalize the Thank-You Email January 26, 2015 SmartFlow: Change to Vehicle Closeout in NAPA TRACS January 26, 2015 SmartFlow: Automatic Merging of Inspection Results January 26, 2015 SmartFlow v1.9 App Update January 27, 2015 Compare your Metrics with the Best in the Network January 29, 2015 SmartFlow with TeE-Time February 17, 2015 SmartFlow - Techs Mark Problem Area with One Finger February 19, 2015 Murphy's Autocare - Customer Retention February 25, 2015 The Importance of Call Analytics February 25, 2015 TeE Times Sneak Peek February 27, 2015 Select your KPI and Improve your Business March 1, 2015 SmartFlow Add On for ALLDATA Manage March 6, 2015 Retention Issue - Nothing at this Time March 19, 2015 Acquisition Issue - Nothing at this Time March 19, 2015 SmartFlow: Tablet Accessories for Technicians March 22, 2015 Drinking the Kool-Aid at ATI's Super Conference 2015 March 22, 2015 Lessons from Borders Going Out of Business and Why... March 24, 2015 4.15.2015 SmartFlow Tablet Issue April 2, 2015 SmartFlow and TeE Times April 3, 2015 Mobile Unfriendly? Don't Mess With Google. April 13, 2015 The Next Chat is Yours April 27, 2015 What does Responsive Web Design really get me? April 29, 2015 New Video Reports Show Tech's Mojo May 1, 2015 Inspection Results on your Smartphone May 16, 2015 Service Advisor and Technician Performance Report May 16, 2015 Finger Action to Dispatch Technicians and Vehicles May 25, 2015 SmartFlow Add On for M.Key May 27, 2015 SmartFlow 2.0 May 29, 2015 Hello Houston, this is SmartFlow June 1, 2015 Are You On The Fast Response Team? June 1, 2015 Automated Inconsistency Detection for TeE-Time June 8, 2015 Fully Integrated Customer Communication In SmartFlow June 13, 2015 SmartFlow v1.11.5 Tablet App Update June 15, 2015 Standard Operating Procedures June 17, 2015 Standard Operating Procedures Huddle June 19, 2015 Training is 1 of 4 Pillars of Success! June 29, 2015 Is your Web Presence Neglected and Inconsistent? July 1, 2015 Taking a NAP? Your Local SEO Company Shouldn't! July 5, 2015 Audible Alerts and More in SmartFlow App v1.12 July 15, 2015 Best Practices for Techs & The Counter Huddle July 24, 2015 How To Take Screenshots Fast July 24, 2015 Communication with your Customer from the Tech View July 24, 2015 AV Partner Workshops - A New Way to Collaborate July 28, 2015 Make Finished Work Visible August 9, 2015 The True Power of TopFuel August 10, 2015 The Power of Images August 28, 2015 SmartFlow Standard Operating Procedures August 31, 2015 You Wanted More Than Inspection Results. Here it is! August 31, 2015 Interacting with Google Plus My Business Pages August 31, 2015 Emission and Safety Inspections are Too Important September 12, 2015 SmartFlow SOP Review September 12, 2015 Efficiency and Security for SmartFlow September 20, 2015 Inspect ALL your vehicles October 16, 2015 Tips and Tricks from Onsite Trainers October 22, 2015 Sales Tool for Service Advisors - Built Into SmartFlow November 8, 2015 Sales Tool for Service Advisors in SmartFlow - Part... November 9, 2015 SmartFlow Training Goes to the Next Level November 15, 2015 What to Expect with the New Google Plus November 24, 2015 Immediate Benefits from the Inspection Metrics Report November 29, 2015 Your Daily SmartFlow Inspiration December 14, 2015 New technician alerts and more in the SmartFlow v1.13... December 17, 2015 SmartFlow and NAPA Tracs December 17, 2015 All Vehicle Actions at ONE Glance December 26, 2015 SmartFlow For Different Applications December 26, 2015 The Power of Invisible Information: What You Need to... January 5, 2016 SmartFlow Special Markers Addition January 9, 2016 SmartFlow Reports Enable Positive Changes January 14, 2016 Teamwork Makes the Dream Work January 21, 2016 Smart Markers at Work January 24, 2016 Smart Markers January 28, 2016 Reading the worksheet on the tablet January 30, 2016 Keeping Up with the Local Search Ecosystem February 2, 2016 Adding and Modifying Vehicles Efficiently February 8, 2016 TopFuel Trains You and Your Service Advisor February 8, 2016 KeyTag and Selling at Vehicle Drop-Off February 22, 2016 Call Conversions February 26, 2016 Monitor and Protect Profitability March 20, 2016 Verify Electronic Communication to Your Customers March 21, 2016 Get in Direct Contact with Tech Support March 22, 2016 Inspection Metrics Re-Visited March 24, 2016 Retention and SmartFlow Release March 24, 2016 Issues with Google My Business Pages April 1, 2016 SmartFlow App Release v1.15 April 9, 2016 Uploading Indicator for Inspection Images April 18, 2016 Inspection Revision Manager April 18, 2016 Retention and SmartFlow Release - April 2016 April 21, 2016 Inspection Results in a Different Language? No Problem. May 12, 2016 Retention and SmartFlow Release - May 2016 May 20, 2016 Celebrating the 10th AutoVitals Partner Workshop June 1, 2016 5 Reasons Why You Should Add Mobile AdWords To... June 22, 2016 Quick Wins with SmartFlow June 24, 2016 What Is A Brand Style Guide and Why Does... June 30, 2016 Instructions to Improve your SmartFlow Fitness Results July 23, 2016 How's your SmartFlow Fitness? July 24, 2016 Retention and SmartFlow Release - July 2016 July 28, 2016 Telematics - Hype or Real Opportunity? July 31, 2016 Selling At Car Delivery August 4, 2016 Tips and Tricks for SmartCheck and SmartFlow August 5, 2016 The Digital Shop Pro - Featuring Babcock Auto... August 5, 2016 Discontinuation of the Ipad Mini1 and How it Might... August 13, 2016 Seven Best Practices in the Digital Shop August 25, 2016 Reliability and New Benefits with Shop Approval August 29, 2016 Keep Your Team On Track with SmartFlow Trends September 4, 2016 TopFuel - Featuring Asian AutoTech of Ventura September 8, 2016 The Winning Formula: SmartFlow + Coaching September 15, 2016 10 Tips with Bob Cooper and Frank Scandura September 29, 2016 The Digital Shop® Tablet Subscription October 14, 2016 Digital Supervisor Training October 21, 2016 Technicians of Tomorrow taste The Digital Shop® October 26, 2016 8 Keys to Selling Auto Service November 8, 2016 Vehicle Pick Up Essentials November 9, 2016 Combine Coaching with Productivity Tools to Win November 18, 2016 NAPA and AutoVitals Join Forces for Next Gen Techs December 5, 2016 SmartFlow Best Practices: Email/Text with Motorists December 8, 2016 Recommendations & Declined Jobs in your POS December 16, 2016 Best Practices: SmartFlow Fitness December 19, 2016 Loyalty Points Program in Action December 20, 2016 Tablet Best Practices: Job Approval & The Active Vehicles... December 23, 2016 Edit Customer/Vehicle Settings and Info December 23, 2016 SmartFlow: TeE-Times for Payroll and Key Reports December 24, 2016 SmartFlow Advanced: Workflow on Steroids December 26, 2016 Collecting, Responding to, and Promoting Reviews December 28, 2016 SmartFlow: Customize your Standard Workflow December 28, 2016 A Look Back on 2016 December 29, 2016 Scheduling and Viewing Appointments December 30, 2016 Today's Vehicle Page: Assign and Prioritize Work from Technician... December 31, 2016 How to Configure and Use Canned Jobs January 1, 2017 SmartFlow App Release Notes January 3, 2017 Call Analysis January 7, 2017 Customer Sources January 11, 2017 TopFuel - Featuring Mickey's Automotive January 14, 2017 From Whiteboard to Digital Control Center January 18, 2017 ASA Summit Colorado 2017 January 26, 2017 How to use Retention Trends Graph January 26, 2017 Next Appointment Preparation at Pick Up January 27, 2017 What happens after the visit ends? January 28, 2017 MyCarVitals Mobile App January 31, 2017 Customer Drop Off Script February 1, 2017 Customer Pick Up Script February 2, 2017 Service Reminders February 9, 2017 Freezing and Unfreezing the Work Order February 9, 2017 Using Smart Markers February 16, 2017 Retention Campaign Manager February 22, 2017 Best Results Require a Process Change February 23, 2017 Build and Launch Email Campaigns February 23, 2017 Follow Up Calls February 24, 2017 Service Reminder Calls February 27, 2017 Text Message Opt in Made Easy March 6, 2017 State Inspection Reminders March 6, 2017 Photo Captions For Digital Inspections March 10, 2017 Make Specific Business Directory March 10, 2017 OEM Service Recommendations On Point March 11, 2017 From Compact to Comprehensive March 11, 2017 AutoVitals V3.0 Overview March 16, 2017 Service Center Account for Motorists March 21, 2017 'Centroid' and Your Web Presence March 22, 2017 Marking Customers as "No Marketing" in your POS March 28, 2017 The Digital Shop® Talk Dos and Don'ts May 26, 2017 What Do I Do With My serviceteam@ Email? May 26, 2017 AutoVitals V3.4 Sneak Peak June 1, 2017 7 Touchpoints - Inspect & Approval June 22, 2017 Easy and Effective Permission Based Text Messaging June 29, 2017 Motorists See and Hear Tech Videos July 9, 2017 Transparency builds Trust: Workflow Notifications to Update Motorists July 11, 2017 VibAlerts keep Technicians focus on the Vehicle August 2, 2017 Customer and Shop-Only Notes Revisited August 19, 2017 Digital Shop Teams August 31, 2017 7 Touchpoints - Drop Off & Approval September 29, 2017 Lost Customer Email Campaign October 2, 2017 7 Touchpoints - Search & Educate October 3, 2017 7 Touchpoints - Drop Off, Inspect & Approval October 10, 2017 SmartFlow Deep Dive Webinar October 12, 2017 Retention Special Topics Webinar - Call Campaigns October 12, 2017 7 Touchpoints - Pick Up, Thank You & Follow... October 17, 2017 Search and Educate Webinar October 19, 2017 7 Touchpoints and Reporting Webinar October 24, 2017 October Service Advisor Huddle October 26, 2017 Retention Loyalty Points Webinar October 26, 2017 Billing FAQs October 26, 2017 4 Questions for Great Support Tickets October 27, 2017 How to Establish a Remote Connection on an iPad October 31, 2017 Retention Deep Dive Webinar November 3, 2017 How Google Helps Motorists Make Decisions November 7, 2017 Motorist Decisions to Approve More Work November 14, 2017 Action Required: Communicating with TechOps on the TVP November 14, 2017 Inspection Metrics Report Deep Dive Webinar November 21, 2017 Accessing Past Inspections Deep Dive Webinar November 21, 2017 Smart Markers - November Service Advisor Huddle December 1, 2017 How to Engage Motorists at Home or Work December 5, 2017 New Tablet Version SmartFlow 3.9.51 December 6, 2017 How to Take a Screenshot Using Windows Snipping Tool December 8, 2017 How NEXT GEN Solutions Help You Help Your Customers December 12, 2017 Simplifying TeE-Times: The Technician's Side December 13, 2017 How to Install the Latest Standard Version of the... December 15, 2017 How to Install the Latest Turbo Version of the... December 15, 2017 How NEXT GEN Solutions Help You Help Your Customers December 19, 2017 Simplifying TeE-Times: The Service Advisor's Side December 20, 2017 Pictures - December Service Advisor Huddle December 28, 2017 Your Own Texting Channel January 6, 2018 SmartPages - Make Your Experience Count January 6, 2018 Appointment Requests for Best Expectations Alignment January 6, 2018 Smart Appointment and Service Reminders January 6, 2018 Service Advisor Guidance for higher Approval January 6, 2018 OEM Service Recs Upgraded January 7, 2018 Perfect Rendering for Mobile Devices January 7, 2018 Smart Service Reminders for higher Appointment Rate January 7, 2018 Effective Text and Email Campaigns January 7, 2018 Reviews Go Beyond Google January 8, 2018 Today's Appointments as New Workflow Step January 8, 2018 1-17 The Digital Shop Reviewed and Measured January 18, 2018 AutoVitals at the MDA Convention Orlando 2018 January 26, 2018 Live from the Digital Shop Conference: Mark Roberts February 6, 2018 Turbo Only: Shop Teams Make A Difference February 18, 2018 Digital Shop Teams - February Service Advisor Huddle February 22, 2018 Texting Done Right February 25, 2018 Changing your PoS Server Guidelines February 28, 2018 SmartFlow Training Webinar March 1, 2018 15 Canned Emails and Text Messages March 3, 2018 Demographic Targeting Webinar March 6, 2018 ATI AutoVitals Alliance Announcement Webinar March 15, 2018 Inspection Sheets - March Service Advisor Huddle March 29, 2018 The Digital Shop Training Webinar April 3, 2018 AutoVitals & ATI Alliance Webinar April 5, 2018 SmartFlow: Service Advisor Detection in WinWorks April 7, 2018 Turbo Sneak Peek Webinar April 10, 2018 Turn Drop Off into a Sales Opportunity May 1, 2018 Know The Motorist's Research Time of the Inspection Results May 13, 2018 AutoVitals and Protractor Integration Webinar May 17, 2018 Revamped Training and Other Helpful Practices Webinar May 23, 2018 How to Install the AutoVitals Screenshot Tool May 24, 2018 Best Practices for Using the AutoVitals Screenshot Tool May 24, 2018 Perfect your Special Markers May 26, 2018 Send Work Orders Only May 26, 2018 5 Dos and Don'ts of Search and Educate June 6, 2018 Vehicle specific Info Across Visits June 10, 2018 SmartFlow at Christian Brothers Automotive June 13, 2018 The Benefits of Special Markers June 14, 2018 The Do's and Don'ts of Ultimate Markers June 20, 2018 Do's and Don'ts Using the Tablet June 26, 2018 Team Concept and More June 29, 2018 Using the New Photo Editor July 4, 2018 Using the Conversation Center July 5, 2018 Reach Customers Effectively with Communication Preferences July 8, 2018 CRM on Steroids July 10, 2018 Trainer Control Panel July 12, 2018 Communication with Customers July 19, 2018 Tablet: Get Prompted to Enter Odometer July 25, 2018 Tablet: Start A Vehicle on the Tablet July 25, 2018 Tablet: Worked vs. Billed Hours Alert You July 25, 2018 Tablet: Access Inspections Directly on the Work Order July 25, 2018 Tablet: Enforce Taking Notes and Pictures July 25, 2018 Tablet: Reviewing Previously Taken Images and Notes July 25, 2018 Hunter Integration August 1, 2018 Tablet : Allowing Technicians to Assign Jobs August 7, 2018 SmartFlow Mobile App August 9, 2018 Update on Hunter Integration & CRM August 21, 2018 Hunter Quick Check and WinAlign Integration August 25, 2018 Turbo Users Discuss New Features August 28, 2018 Retention Training Webinar August 28, 2018 Upcoming Release Updates September 7, 2018 Do's and Dont's for Higher Job Approval September 12, 2018 New Settings in V4.5 September 15, 2018 New Carry-Forward Saves Time and Makes CRM Effective September 16, 2018 Carry Forward and Other Valuable New Features September 21, 2018 Tablet Training for Technicians September 22, 2018 No More Detective Work with the Business Control Panel September 23, 2018 Introduction to V4.5 September 27, 2018 The SmartFlow App V4.5 October 2, 2018 Carry Forward Reloaded October 5, 2018 Best Practices for CRM Now/Next Visit October 11, 2018 Streamlining the Inspection Process with Hunter October 12, 2018 Do's and Don'ts of the Brand Manager October 26, 2018 The Brand Manager creates a good feeling October 29, 2018 The Business Control Panel: Put Your Business on AutoPilot November 4, 2018 Branding and Use in Inspection Results November 9, 2018 Your customers' behavior is in the Frequency Report November 14, 2018 Smart CRM: "Set and Forget" and Full Control November 15, 2018 Today's Vehicle Page (TVP) Glossary November 21, 2018 The SmartFlow App Version 4.6 November 30, 2018 Turbo V5.0.1: More Usability and Managing Future Appointments December 3, 2018 Do's and Dont's of the Business Control Panel at... December 6, 2018 The Business Control Panel with Bill Connor December 7, 2018 Tablet: New Marker Alert December 14, 2018 Tablet: Red Arrow December 14, 2018 Tablet: Topic Indicator for Camera December 14, 2018 Conversation Center - Smart Text/Email with your customers December 15, 2018 Turbo V5.0.2: Time Savers and Shop Chat Update December 16, 2018 Tablet: Separation of Notes December 18, 2018 Tablet: New Work Order Layout December 18, 2018 Turbo V5.0.2 Features and Benefits December 19, 2018 Turbo SmartFlow App V1.3.2 December 29, 2018 Turbo V5.0.2 and V5.0.3 Features and Benefits December 30, 2018 Turbo V5.0.3: New Year's Release December 31, 2018 TVP Code: Filter Your Communication December 31, 2018 Turbo SmartFlow App V1.3.4 January 11, 2019 New Inspection Sheet Mapping & Mandatory Topics January 11, 2019 SmartFlow App V5.0.5 January 23, 2019 Move Images Between Inspection Topics and Labor lines January 26, 2019 5.0.10 Release-SmartFlow Tablet App February 6, 2019 AutoVitals Protractor Integration, now with TimeClock February 9, 2019 Configurable Audible Alerts February 13, 2019 Custom Job Completion Field February 13, 2019 Carry Forward Inspections- Re Invented February 14, 2019 AutoVitals RO Writer Integration February 16, 2019 Smart Photo/Image/Notes Editor February 20, 2019 What To Do With A LOW ARO February 25, 2019 Clearing Browser Data March 23, 2019 V5.0.12 Topic and Photo/Image/Notes Editor April 9, 2019 Standard V5.0.13: Custom Banners and More April 21, 2019 Multishop Dashboard For Owners and Coaches April 22, 2019 Higher Shop Productivity Through Effective Digital Communication May 2, 2019 AutoVitals NAPA TRACS Enterprise Integration May 6, 2019 Do's & Don't of Setting up Your Default Inspection... May 16, 2019 Do's & Don'ts of the Retention Campaign Manager &... May 16, 2019 Discontinuation of iPad Mini 2 Support June 7, 2019 SME Presentation on GMB 101 August 2, 2019 SME Presentation on Reviews 101 August 6, 2019 SME Presentation on Workflow 201 August 6, 2019 SME Presentation on Turbo 101 August 6, 2019 SME Presentation on Retention 101 August 6, 2019 5.0.12 Release-SmartFlow Tablet App August 7, 2019 SME Presentation on Digital Communication 201 August 14, 2019 SME Presentation on Turbo - TVPx and TabletX August 16, 2019 SME Presentation on Web Presence 101 August 16, 2019 SME Presentation on Group Check-in 101 August 19, 2019 SME Presentation on GMB 201 August 20, 2019 SME Presentation on Reviews 201 August 20, 2019 SME Presentation on Workflow 301 August 28, 2019 SME Presentation on Digital Communication 301 August 28, 2019 SME Presentation on Turbo - TVPx 2 September 6, 2019 SME Presentation on Retention 201 September 6, 2019 SME Presentation on Group Check-in 201 September 12, 2019 SME Presentation on Web Presence 201 September 12, 2019 SME Presentation on GMB 301 September 17, 2019 SME Presentation on Reviews 301 September 17, 2019 SME Presentation on Workflow 401 October 3, 2019 SME Presentation on Digital Communication 401 October 3, 2019 SME Presentation on Turbo - TVPx 301 Onboarding October 3, 2019 SME Presentation on Retention 301 October 3, 2019 Inspection Results On Google Drive November 6, 2019 Inspection Results for Motorist Education on the Go November 20, 2019 PODCAST: Raising the Stakes By Refining the Process [Ep.... February 14, 2020 Going Digital is Going Places Never Thought Possible April 27, 2020 The Task Manager works its Magic for Service Advisors June 29, 2020 Dos and Don'ts of Going Digital June 29, 2020 Release Notes V6.0.35 July 14, 2020 Release Notes V6.0.41 (TVP.X) and V5.0.51 (TVP Legacy) August 3, 2020 Release Notes V6.0.44 (TVP.X) and V5.0.52 (TVP Legacy) August 15, 2020 Auditing Digital Inspections Made Easy August 26, 2020 Setting up a Production Manager and their Proxy August 27, 2020 Onboarding Made Smarter August 28, 2020 Release Notes V6.0.45 (TVP.X) and V5.0.53 (TVP Legacy) August 31, 2020 The New Inspection Results Viewer September 4, 2020 Release Notes V6.0.46 (TVP.X) and V5.0.55 (TVP Legacy) September 12, 2020 Release Notes V6.0.47 (TVP.X) and V5.0.56 (TVP Legacy) September 27, 2020 Release Notes V6.0.50 (TVP.X) and V5.0.57 (TVP Legacy) October 11, 2020 Release Notes V6.0.52 (TVP.X) and V5.0.58 (TVP Legacy) October 24, 2020 Release Notes V6.0.96 (AutoVitals.X) December 5, 2020 Release 3/27/21 April 2, 2021 Alerts for Coaches in BCP April 19, 2021 Author Recent Posts Anastacia Brewer Latest posts by Anastacia Brewer (see all) V5.0.12 Topic and Photo/Image/Notes Editor - April 9, 2019 Changing your PoS Server Guidelines - February 28, 2018 Lost Customer Email Campaign - October 2, 2017
The (Not So) Secret Sauce, part I January 2, 2011 Sending Effective Emails To Car Owners January 2, 2011 More Than A 1,000 Words January 17, 2011 Preventive Maintenance Can Be Fun January 23, 2011 Looking Up Our (Car's) Vital Signs February 13, 2011 How Social Search Helps Car Owners Find The Right... March 21, 2011 Making Service Reminders Effective March 22, 2011 Some Like It Hot - Social Search for Auto... April 9, 2011 Make Your Website A Google Trusted Review Source April 24, 2011 Boost Your Presence With Boost Ads - A Second... May 2, 2011 Click or Not to Click - Social Search for... May 10, 2011 A Bad Review! Is there such a thing?- Social... June 16, 2011 Online Communication Beyond the Counter - Social Search for... July 6, 2011 Dear Business Owner/Web Designer July 29, 2011 Do u txt? August 22, 2011 A New Way of Leveraging Reviews September 10, 2011 Success Metrics You Shouldn't Overlook September 11, 2011 Increase Technician Productivity using QuickTrac September 12, 2011 Monitor and Increase Technician Productivity October 8, 2011 Call on Click November 13, 2011 Reviews Featured on Your Website Are ALL on Google! December 1, 2011 Capturing Inspection Results Electronically December 5, 2011 Have Search Results Become Unpredictable? January 21, 2012 Improving Customer Service Beyond The Counter February 4, 2012 Do you need a Mobile Website? February 19, 2012 "ALLDATA selects AutoVitals as the best solution..." March 7, 2012 Smart Funnels Create More Customers March 23, 2012 Is Google Nuts? April 12, 2012 Shop Owners Recommend AutoVitals April 16, 2012 Shop Owner Magazine April 2012: Using The Web To... April 16, 2012 Tell me something April 22, 2012 Get More Appointments with our NEW Release May 14, 2012 Vehicle Pick-up May 18, 2012 Like a Dentist? May 18, 2012 Our Clients September 15, 2012 What happened to my Google Places Listing? October 3, 2012 Add Modern Customer Interaction to your Shop Management System October 13, 2012 Educating the Motorist at Vehicle Pick-Up October 24, 2012 ALLDATA invited for a webinar about Social Search and... November 3, 2012 Going Mobile - Are You In? November 14, 2012 The Web-University has been launched! November 14, 2012 Explore the New AutoVitals.com! November 26, 2012 Are you Engaged? December 2, 2012 Promoting Mobile Apps December 6, 2012 The wait is over December 14, 2012 This estimate seems expensive, what if we don't do... December 16, 2012 Motorists use the internet. Is your Shop Software Online? December 31, 2012 The Mobile Touch January 8, 2013 Brake Fluid Service Recommendation February 12, 2013 Shocks and Struts Service Recommendation February 12, 2013 Transmission Service Recommendation February 12, 2013 Join AutoVitals TV! February 13, 2013 Shop Owner Magazine Features AutoVitals Client February 18, 2013 Mobile Devices in the Service Bay? February 25, 2013 Tap, Snap and Talk March 8, 2013 Vision 2013 - Technology and trends interviews March 18, 2013 Vision KC 2013 - Highlights March 24, 2013 Tracking Ad Campaigns April 1, 2013 The Countdown Has Begun April 4, 2013 Air Filter Service Recommendation April 6, 2013 Brake Pads Service Recommendation April 6, 2013 Cabin Air Filter Service Recommendation April 6, 2013 Coolant Service Recommendation April 6, 2013 Serpentine Belt Service Recommendation April 6, 2013 Water Pump Service Recommendation April 6, 2013 Windshield Wiper Service Recommendation April 6, 2013 Auto Service Recommendation Library April 10, 2013 The Time Has Come April 29, 2013 New and improved EIS in the App Store! May 6, 2013 Turn Searches into Customers May 10, 2013 Making Strides Electronically June 3, 2013 EIS Benefits and FAQ July 3, 2013 Measuring Technician Effectiveness July 3, 2013 Effective Service Reminders July 31, 2013 Is Your Database a Black Hole? August 26, 2013 EIS: First Field Report September 5, 2013 The Auto Repair Pharmacist Story September 15, 2013 Oil Change Service Recommendation October 18, 2013 Tire Replacement Service Recommendation October 18, 2013 Battery Service Recommendation October 18, 2013 Joe's Auto - AutoVitals EIS December 8, 2013 Joe's Auto chooses NAPA DVI December 14, 2013 Joe's Auto - PBS Paperless Back Shop NAPA January 2, 2014 Joe's Auto - PBS Paperless Back Shop AutoVitals January 3, 2014 Do you know Joe's Auto Center? January 26, 2014 Are you a NAPA AutoCare Center? February 3, 2014 Show your Face in Google Search February 18, 2014 The Path to Engagement February 25, 2014 Print Inspection Results from your Tablet March 2, 2014 Workflow Management March 12, 2014 Joe's Auto - Vital Social March 22, 2014 Work Order Rack - Paper or Digital? March 24, 2014 Joe's Auto - Vital Contact April 1, 2014 The Built-In Time Saver April 7, 2014 SmartFlow in Action May 12, 2014 SmartFlow with Drag n Drop May 19, 2014 Joe's Auto - Vital Retention May 21, 2014 The Invisible Cloak - Curse or Blessing? June 2, 2014 Become a Tire Expert June 8, 2014 SmartFlow: Roger That ..... July 7, 2014 Smart Chat July 15, 2014 Immediate Results with TOP FUEL July 28, 2014 Introducing SmartFlow August 1, 2014 SmartFlow - Communicate with Motorists August 4, 2014 SmartFlow Image Editor August 9, 2014 Running out of time? SmartFlow tells you where it... August 24, 2014 Found on Road Dead - No it's not a... October 8, 2014 Expectations from SmartFlow - Customer Case Study October 15, 2014 Front Counter Transformation Timelapse October 16, 2014 SmartFlow: Tips for Every Day Use October 19, 2014 SmartFlow Best Practices October 24, 2014 Before SmartFlow November 7, 2014 AutoVitals at SEMA 2014 November 13, 2014 Data Turns into Reports November 25, 2014 SmartFlow Add On for NAPA Tracs December 2, 2014 SmartFlow Add On for RO Writer December 6, 2014 SmartFlow Add On for Mitchell 1 December 12, 2014 SmartFlow Add On For WinWorks December 14, 2014 SmartFlow Add On for YES December 18, 2014 SmartFlow Add On for MaxxTraxx December 19, 2014 Setting up Service Intervals in your POS system January 1, 2015 OEM Recommendations at Pick-Up January 5, 2015 OEM Recommendations in Service Reminders January 6, 2015 Declined Jobs are an effective CRM method January 6, 2015 Declined Jobs at Vehicle Pick Up January 6, 2015 Declined Jobs during Follow Up Calls January 6, 2015 Declined Jobs at Vehicle Drop-Off January 6, 2015 Declined Jobs when Scheduling Appointments January 6, 2015 Recommendation Field at Vehicle Pick-Up January 8, 2015 Disruptive Business Process Management (BPM) Technology Enters the Auto... January 8, 2015 Hide Technician Notes from Motorists in SmartFlow January 12, 2015 Recommended Jobs during Follow Up Calls January 20, 2015 Recalls in Service Reminders January 20, 2015 Recommendations in Service Reminders January 20, 2015 Customize Service Reminders January 20, 2015 Recalls during Follow Up Calls January 21, 2015 Recalls at Vehicle Pick Up January 21, 2015 SmartFlow: Advanced Retention Reports January 26, 2015 TopFuel: Personalize the Thank-You Email January 26, 2015 SmartFlow: Change to Vehicle Closeout in NAPA TRACS January 26, 2015 SmartFlow: Automatic Merging of Inspection Results January 26, 2015 SmartFlow v1.9 App Update January 27, 2015 Compare your Metrics with the Best in the Network January 29, 2015 SmartFlow with TeE-Time February 17, 2015 SmartFlow - Techs Mark Problem Area with One Finger February 19, 2015 Murphy's Autocare - Customer Retention February 25, 2015 The Importance of Call Analytics February 25, 2015 TeE Times Sneak Peek February 27, 2015 Select your KPI and Improve your Business March 1, 2015 SmartFlow Add On for ALLDATA Manage March 6, 2015 Retention Issue - Nothing at this Time March 19, 2015 Acquisition Issue - Nothing at this Time March 19, 2015 SmartFlow: Tablet Accessories for Technicians March 22, 2015 Drinking the Kool-Aid at ATI's Super Conference 2015 March 22, 2015 Lessons from Borders Going Out of Business and Why... March 24, 2015 4.15.2015 SmartFlow Tablet Issue April 2, 2015 SmartFlow and TeE Times April 3, 2015 Mobile Unfriendly? Don't Mess With Google. April 13, 2015 The Next Chat is Yours April 27, 2015 What does Responsive Web Design really get me? April 29, 2015 New Video Reports Show Tech's Mojo May 1, 2015 Inspection Results on your Smartphone May 16, 2015 Service Advisor and Technician Performance Report May 16, 2015 Finger Action to Dispatch Technicians and Vehicles May 25, 2015 SmartFlow Add On for M.Key May 27, 2015 SmartFlow 2.0 May 29, 2015 Hello Houston, this is SmartFlow June 1, 2015 Are You On The Fast Response Team? June 1, 2015 Automated Inconsistency Detection for TeE-Time June 8, 2015 Fully Integrated Customer Communication In SmartFlow June 13, 2015 SmartFlow v1.11.5 Tablet App Update June 15, 2015 Standard Operating Procedures June 17, 2015 Standard Operating Procedures Huddle June 19, 2015 Training is 1 of 4 Pillars of Success! June 29, 2015 Is your Web Presence Neglected and Inconsistent? July 1, 2015 Taking a NAP? Your Local SEO Company Shouldn't! July 5, 2015 Audible Alerts and More in SmartFlow App v1.12 July 15, 2015 Best Practices for Techs & The Counter Huddle July 24, 2015 How To Take Screenshots Fast July 24, 2015 Communication with your Customer from the Tech View July 24, 2015 AV Partner Workshops - A New Way to Collaborate July 28, 2015 Make Finished Work Visible August 9, 2015 The True Power of TopFuel August 10, 2015 The Power of Images August 28, 2015 SmartFlow Standard Operating Procedures August 31, 2015 You Wanted More Than Inspection Results. Here it is! August 31, 2015 Interacting with Google Plus My Business Pages August 31, 2015 Emission and Safety Inspections are Too Important September 12, 2015 SmartFlow SOP Review September 12, 2015 Efficiency and Security for SmartFlow September 20, 2015 Inspect ALL your vehicles October 16, 2015 Tips and Tricks from Onsite Trainers October 22, 2015 Sales Tool for Service Advisors - Built Into SmartFlow November 8, 2015 Sales Tool for Service Advisors in SmartFlow - Part... November 9, 2015 SmartFlow Training Goes to the Next Level November 15, 2015 What to Expect with the New Google Plus November 24, 2015 Immediate Benefits from the Inspection Metrics Report November 29, 2015 Your Daily SmartFlow Inspiration December 14, 2015 New technician alerts and more in the SmartFlow v1.13... December 17, 2015 SmartFlow and NAPA Tracs December 17, 2015 All Vehicle Actions at ONE Glance December 26, 2015 SmartFlow For Different Applications December 26, 2015 The Power of Invisible Information: What You Need to... January 5, 2016 SmartFlow Special Markers Addition January 9, 2016 SmartFlow Reports Enable Positive Changes January 14, 2016 Teamwork Makes the Dream Work January 21, 2016 Smart Markers at Work January 24, 2016 Smart Markers January 28, 2016 Reading the worksheet on the tablet January 30, 2016 Keeping Up with the Local Search Ecosystem February 2, 2016 Adding and Modifying Vehicles Efficiently February 8, 2016 TopFuel Trains You and Your Service Advisor February 8, 2016 KeyTag and Selling at Vehicle Drop-Off February 22, 2016 Call Conversions February 26, 2016 Monitor and Protect Profitability March 20, 2016 Verify Electronic Communication to Your Customers March 21, 2016 Get in Direct Contact with Tech Support March 22, 2016 Inspection Metrics Re-Visited March 24, 2016 Retention and SmartFlow Release March 24, 2016 Issues with Google My Business Pages April 1, 2016 SmartFlow App Release v1.15 April 9, 2016 Uploading Indicator for Inspection Images April 18, 2016 Inspection Revision Manager April 18, 2016 Retention and SmartFlow Release - April 2016 April 21, 2016 Inspection Results in a Different Language? No Problem. May 12, 2016 Retention and SmartFlow Release - May 2016 May 20, 2016 Celebrating the 10th AutoVitals Partner Workshop June 1, 2016 5 Reasons Why You Should Add Mobile AdWords To... June 22, 2016 Quick Wins with SmartFlow June 24, 2016 What Is A Brand Style Guide and Why Does... June 30, 2016 Instructions to Improve your SmartFlow Fitness Results July 23, 2016 How's your SmartFlow Fitness? July 24, 2016 Retention and SmartFlow Release - July 2016 July 28, 2016 Telematics - Hype or Real Opportunity? July 31, 2016 Selling At Car Delivery August 4, 2016 Tips and Tricks for SmartCheck and SmartFlow August 5, 2016 The Digital Shop Pro - Featuring Babcock Auto... August 5, 2016 Discontinuation of the Ipad Mini1 and How it Might... August 13, 2016 Seven Best Practices in the Digital Shop August 25, 2016 Reliability and New Benefits with Shop Approval August 29, 2016 Keep Your Team On Track with SmartFlow Trends September 4, 2016 TopFuel - Featuring Asian AutoTech of Ventura September 8, 2016 The Winning Formula: SmartFlow + Coaching September 15, 2016 10 Tips with Bob Cooper and Frank Scandura September 29, 2016 The Digital Shop® Tablet Subscription October 14, 2016 Digital Supervisor Training October 21, 2016 Technicians of Tomorrow taste The Digital Shop® October 26, 2016 8 Keys to Selling Auto Service November 8, 2016 Vehicle Pick Up Essentials November 9, 2016 Combine Coaching with Productivity Tools to Win November 18, 2016 NAPA and AutoVitals Join Forces for Next Gen Techs December 5, 2016 SmartFlow Best Practices: Email/Text with Motorists December 8, 2016 Recommendations & Declined Jobs in your POS December 16, 2016 Best Practices: SmartFlow Fitness December 19, 2016 Loyalty Points Program in Action December 20, 2016 Tablet Best Practices: Job Approval & The Active Vehicles... December 23, 2016 Edit Customer/Vehicle Settings and Info December 23, 2016 SmartFlow: TeE-Times for Payroll and Key Reports December 24, 2016 SmartFlow Advanced: Workflow on Steroids December 26, 2016 Collecting, Responding to, and Promoting Reviews December 28, 2016 SmartFlow: Customize your Standard Workflow December 28, 2016 A Look Back on 2016 December 29, 2016 Scheduling and Viewing Appointments December 30, 2016 Today's Vehicle Page: Assign and Prioritize Work from Technician... December 31, 2016 How to Configure and Use Canned Jobs January 1, 2017 SmartFlow App Release Notes January 3, 2017 Call Analysis January 7, 2017 Customer Sources January 11, 2017 TopFuel - Featuring Mickey's Automotive January 14, 2017 From Whiteboard to Digital Control Center January 18, 2017 ASA Summit Colorado 2017 January 26, 2017 How to use Retention Trends Graph January 26, 2017 Next Appointment Preparation at Pick Up January 27, 2017 What happens after the visit ends? January 28, 2017 MyCarVitals Mobile App January 31, 2017 Customer Drop Off Script February 1, 2017 Customer Pick Up Script February 2, 2017 Service Reminders February 9, 2017 Freezing and Unfreezing the Work Order February 9, 2017 Using Smart Markers February 16, 2017 Retention Campaign Manager February 22, 2017 Best Results Require a Process Change February 23, 2017 Build and Launch Email Campaigns February 23, 2017 Follow Up Calls February 24, 2017 Service Reminder Calls February 27, 2017 Text Message Opt in Made Easy March 6, 2017 State Inspection Reminders March 6, 2017 Photo Captions For Digital Inspections March 10, 2017 Make Specific Business Directory March 10, 2017 OEM Service Recommendations On Point March 11, 2017 From Compact to Comprehensive March 11, 2017 AutoVitals V3.0 Overview March 16, 2017 Service Center Account for Motorists March 21, 2017 'Centroid' and Your Web Presence March 22, 2017 Marking Customers as "No Marketing" in your POS March 28, 2017 The Digital Shop® Talk Dos and Don'ts May 26, 2017 What Do I Do With My serviceteam@ Email? May 26, 2017 AutoVitals V3.4 Sneak Peak June 1, 2017 7 Touchpoints - Inspect & Approval June 22, 2017 Easy and Effective Permission Based Text Messaging June 29, 2017 Motorists See and Hear Tech Videos July 9, 2017 Transparency builds Trust: Workflow Notifications to Update Motorists July 11, 2017 VibAlerts keep Technicians focus on the Vehicle August 2, 2017 Customer and Shop-Only Notes Revisited August 19, 2017 Digital Shop Teams August 31, 2017 7 Touchpoints - Drop Off & Approval September 29, 2017 Lost Customer Email Campaign October 2, 2017 7 Touchpoints - Search & Educate October 3, 2017 7 Touchpoints - Drop Off, Inspect & Approval October 10, 2017 SmartFlow Deep Dive Webinar October 12, 2017 Retention Special Topics Webinar - Call Campaigns October 12, 2017 7 Touchpoints - Pick Up, Thank You & Follow... October 17, 2017 Search and Educate Webinar October 19, 2017 7 Touchpoints and Reporting Webinar October 24, 2017 October Service Advisor Huddle October 26, 2017 Retention Loyalty Points Webinar October 26, 2017 Billing FAQs October 26, 2017 4 Questions for Great Support Tickets October 27, 2017 How to Establish a Remote Connection on an iPad October 31, 2017 Retention Deep Dive Webinar November 3, 2017 How Google Helps Motorists Make Decisions November 7, 2017 Motorist Decisions to Approve More Work November 14, 2017 Action Required: Communicating with TechOps on the TVP November 14, 2017 Inspection Metrics Report Deep Dive Webinar November 21, 2017 Accessing Past Inspections Deep Dive Webinar November 21, 2017 Smart Markers - November Service Advisor Huddle December 1, 2017 How to Engage Motorists at Home or Work December 5, 2017 New Tablet Version SmartFlow 3.9.51 December 6, 2017 How to Take a Screenshot Using Windows Snipping Tool December 8, 2017 How NEXT GEN Solutions Help You Help Your Customers December 12, 2017 Simplifying TeE-Times: The Technician's Side December 13, 2017 How to Install the Latest Standard Version of the... December 15, 2017 How to Install the Latest Turbo Version of the... December 15, 2017 How NEXT GEN Solutions Help You Help Your Customers December 19, 2017 Simplifying TeE-Times: The Service Advisor's Side December 20, 2017 Pictures - December Service Advisor Huddle December 28, 2017 Your Own Texting Channel January 6, 2018 SmartPages - Make Your Experience Count January 6, 2018 Appointment Requests for Best Expectations Alignment January 6, 2018 Smart Appointment and Service Reminders January 6, 2018 Service Advisor Guidance for higher Approval January 6, 2018 OEM Service Recs Upgraded January 7, 2018 Perfect Rendering for Mobile Devices January 7, 2018 Smart Service Reminders for higher Appointment Rate January 7, 2018 Effective Text and Email Campaigns January 7, 2018 Reviews Go Beyond Google January 8, 2018 Today's Appointments as New Workflow Step January 8, 2018 1-17 The Digital Shop Reviewed and Measured January 18, 2018 AutoVitals at the MDA Convention Orlando 2018 January 26, 2018 Live from the Digital Shop Conference: Mark Roberts February 6, 2018 Turbo Only: Shop Teams Make A Difference February 18, 2018 Digital Shop Teams - February Service Advisor Huddle February 22, 2018 Texting Done Right February 25, 2018 Changing your PoS Server Guidelines February 28, 2018 SmartFlow Training Webinar March 1, 2018 15 Canned Emails and Text Messages March 3, 2018 Demographic Targeting Webinar March 6, 2018 ATI AutoVitals Alliance Announcement Webinar March 15, 2018 Inspection Sheets - March Service Advisor Huddle March 29, 2018 The Digital Shop Training Webinar April 3, 2018 AutoVitals & ATI Alliance Webinar April 5, 2018 SmartFlow: Service Advisor Detection in WinWorks April 7, 2018 Turbo Sneak Peek Webinar April 10, 2018 Turn Drop Off into a Sales Opportunity May 1, 2018 Know The Motorist's Research Time of the Inspection Results May 13, 2018 AutoVitals and Protractor Integration Webinar May 17, 2018 Revamped Training and Other Helpful Practices Webinar May 23, 2018 How to Install the AutoVitals Screenshot Tool May 24, 2018 Best Practices for Using the AutoVitals Screenshot Tool May 24, 2018 Perfect your Special Markers May 26, 2018 Send Work Orders Only May 26, 2018 5 Dos and Don'ts of Search and Educate June 6, 2018 Vehicle specific Info Across Visits June 10, 2018 SmartFlow at Christian Brothers Automotive June 13, 2018 The Benefits of Special Markers June 14, 2018 The Do's and Don'ts of Ultimate Markers June 20, 2018 Do's and Don'ts Using the Tablet June 26, 2018 Team Concept and More June 29, 2018 Using the New Photo Editor July 4, 2018 Using the Conversation Center July 5, 2018 Reach Customers Effectively with Communication Preferences July 8, 2018 CRM on Steroids July 10, 2018 Trainer Control Panel July 12, 2018 Communication with Customers July 19, 2018 Tablet: Get Prompted to Enter Odometer July 25, 2018 Tablet: Start A Vehicle on the Tablet July 25, 2018 Tablet: Worked vs. Billed Hours Alert You July 25, 2018 Tablet: Access Inspections Directly on the Work Order July 25, 2018 Tablet: Enforce Taking Notes and Pictures July 25, 2018 Tablet: Reviewing Previously Taken Images and Notes July 25, 2018 Hunter Integration August 1, 2018 Tablet : Allowing Technicians to Assign Jobs August 7, 2018 SmartFlow Mobile App August 9, 2018 Update on Hunter Integration & CRM August 21, 2018 Hunter Quick Check and WinAlign Integration August 25, 2018 Turbo Users Discuss New Features August 28, 2018 Retention Training Webinar August 28, 2018 Upcoming Release Updates September 7, 2018 Do's and Dont's for Higher Job Approval September 12, 2018 New Settings in V4.5 September 15, 2018 New Carry-Forward Saves Time and Makes CRM Effective September 16, 2018 Carry Forward and Other Valuable New Features September 21, 2018 Tablet Training for Technicians September 22, 2018 No More Detective Work with the Business Control Panel September 23, 2018 Introduction to V4.5 September 27, 2018 The SmartFlow App V4.5 October 2, 2018 Carry Forward Reloaded October 5, 2018 Best Practices for CRM Now/Next Visit October 11, 2018 Streamlining the Inspection Process with Hunter October 12, 2018 Do's and Don'ts of the Brand Manager October 26, 2018 The Brand Manager creates a good feeling October 29, 2018 The Business Control Panel: Put Your Business on AutoPilot November 4, 2018 Branding and Use in Inspection Results November 9, 2018 Your customers' behavior is in the Frequency Report November 14, 2018 Smart CRM: "Set and Forget" and Full Control November 15, 2018 Today's Vehicle Page (TVP) Glossary November 21, 2018 The SmartFlow App Version 4.6 November 30, 2018 Turbo V5.0.1: More Usability and Managing Future Appointments December 3, 2018 Do's and Dont's of the Business Control Panel at... December 6, 2018 The Business Control Panel with Bill Connor December 7, 2018 Tablet: New Marker Alert December 14, 2018 Tablet: Red Arrow December 14, 2018 Tablet: Topic Indicator for Camera December 14, 2018 Conversation Center - Smart Text/Email with your customers December 15, 2018 Turbo V5.0.2: Time Savers and Shop Chat Update December 16, 2018 Tablet: Separation of Notes December 18, 2018 Tablet: New Work Order Layout December 18, 2018 Turbo V5.0.2 Features and Benefits December 19, 2018 Turbo SmartFlow App V1.3.2 December 29, 2018 Turbo V5.0.2 and V5.0.3 Features and Benefits December 30, 2018 Turbo V5.0.3: New Year's Release December 31, 2018 TVP Code: Filter Your Communication December 31, 2018 Turbo SmartFlow App V1.3.4 January 11, 2019 New Inspection Sheet Mapping & Mandatory Topics January 11, 2019 SmartFlow App V5.0.5 January 23, 2019 Move Images Between Inspection Topics and Labor lines January 26, 2019 5.0.10 Release-SmartFlow Tablet App February 6, 2019 AutoVitals Protractor Integration, now with TimeClock February 9, 2019 Configurable Audible Alerts February 13, 2019 Custom Job Completion Field February 13, 2019 Carry Forward Inspections- Re Invented February 14, 2019 AutoVitals RO Writer Integration February 16, 2019 Smart Photo/Image/Notes Editor February 20, 2019 What To Do With A LOW ARO February 25, 2019 Clearing Browser Data March 23, 2019 V5.0.12 Topic and Photo/Image/Notes Editor April 9, 2019 Standard V5.0.13: Custom Banners and More April 21, 2019 Multishop Dashboard For Owners and Coaches April 22, 2019 Higher Shop Productivity Through Effective Digital Communication May 2, 2019 AutoVitals NAPA TRACS Enterprise Integration May 6, 2019 Do's & Don't of Setting up Your Default Inspection... May 16, 2019 Do's & Don'ts of the Retention Campaign Manager &... May 16, 2019 Discontinuation of iPad Mini 2 Support June 7, 2019 SME Presentation on GMB 101 August 2, 2019 SME Presentation on Reviews 101 August 6, 2019 SME Presentation on Workflow 201 August 6, 2019 SME Presentation on Turbo 101 August 6, 2019 SME Presentation on Retention 101 August 6, 2019 5.0.12 Release-SmartFlow Tablet App August 7, 2019 SME Presentation on Digital Communication 201 August 14, 2019 SME Presentation on Turbo - TVPx and TabletX August 16, 2019 SME Presentation on Web Presence 101 August 16, 2019 SME Presentation on Group Check-in 101 August 19, 2019 SME Presentation on GMB 201 August 20, 2019 SME Presentation on Reviews 201 August 20, 2019 SME Presentation on Workflow 301 August 28, 2019 SME Presentation on Digital Communication 301 August 28, 2019 SME Presentation on Turbo - TVPx 2 September 6, 2019 SME Presentation on Retention 201 September 6, 2019 SME Presentation on Group Check-in 201 September 12, 2019 SME Presentation on Web Presence 201 September 12, 2019 SME Presentation on GMB 301 September 17, 2019 SME Presentation on Reviews 301 September 17, 2019 SME Presentation on Workflow 401 October 3, 2019 SME Presentation on Digital Communication 401 October 3, 2019 SME Presentation on Turbo - TVPx 301 Onboarding October 3, 2019 SME Presentation on Retention 301 October 3, 2019 Inspection Results On Google Drive November 6, 2019 Inspection Results for Motorist Education on the Go November 20, 2019 PODCAST: Raising the Stakes By Refining the Process [Ep.... February 14, 2020 Going Digital is Going Places Never Thought Possible April 27, 2020 The Task Manager works its Magic for Service Advisors June 29, 2020 Dos and Don'ts of Going Digital June 29, 2020 Release Notes V6.0.35 July 14, 2020 Release Notes V6.0.41 (TVP.X) and V5.0.51 (TVP Legacy) August 3, 2020 Release Notes V6.0.44 (TVP.X) and V5.0.52 (TVP Legacy) August 15, 2020 Auditing Digital Inspections Made Easy August 26, 2020 Setting up a Production Manager and their Proxy August 27, 2020 Onboarding Made Smarter August 28, 2020 Release Notes V6.0.45 (TVP.X) and V5.0.53 (TVP Legacy) August 31, 2020 The New Inspection Results Viewer September 4, 2020 Release Notes V6.0.46 (TVP.X) and V5.0.55 (TVP Legacy) September 12, 2020 Release Notes V6.0.47 (TVP.X) and V5.0.56 (TVP Legacy) September 27, 2020 Release Notes V6.0.50 (TVP.X) and V5.0.57 (TVP Legacy) October 11, 2020 Release Notes V6.0.52 (TVP.X) and V5.0.58 (TVP Legacy) October 24, 2020 Release Notes V6.0.96 (AutoVitals.X) December 5, 2020 Release 3/27/21 April 2, 2021 Alerts for Coaches in BCP April 19, 2021